Service Delivery Project Manager | Client Success

Harris Computer; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Altera Digital Health is seeking a Project Manager to join the Service Delivery Management team. You will serve as the key liaison between clients and internal teams to ensure superior service delivery and drive growth.

The role emphasizes client retention, on-time project delivery, and strict adherence to budgets and SLAs. Responsibilities include managing client accounts, overseeing end-to-end projects, handling change requests, and tracking weekly reports.

Qualifications

• Proven experience in project management, service delivery, or a client-facing operations role.
• Strong understanding of contract management, SLA/OLA frameworks, and financial tracking.
• Demonstrated ability to manage multiple client accounts with high organization.
• Excellent communication and stakeholder management.
• Familiarity with project management tools and reporting platforms.
• Experience with timesheet management and budget forecasting processes.

Responsibilities

• Serve as a primary point of contact for assigned client accounts, building trusted, long-term relationships.
• Manage and monitor contracted service delivery to ensure all commitments are met.
• Achieve and maintain a 95% client retention rate by proactively addressing client needs and concerns.
• Oversee end-to-end project delivery and ensure 100% on-time delivery against deadlines.
• Track and manage all work against the client’s Statement of Work (SOW) and manage change requests.
• Ensure all Client Success Initiatives are implemented with criteria met and signed off by stakeholders.
• Review and update the Weekly Project Summary Report, tracking monthly hours by task and team.
• Maintain centralized contract documentation and monitor end dates for extensions.

Skills

Project management

Service delivery

Client-facing

SLA/OLA

Financial tracking

Communication

PM tools

Budget forecasting

Time management

Tools

Clarity portal

Job description

Altera Digital Health is seeking a Project Manager to join the Service Delivery Management team. You will serve as the key liaison between clients and internal teams to ensure superior service delivery and drive growth.

The role emphasizes client retention, on-time project delivery, and strict adherence to budgets and SLAs. Responsibilities include managing client accounts, overseeing end-to-end projects, handling change requests, and tracking weekly reports.