Service Delivery Officer Level 5 - RTB

Nottingham City Council; United States; Remote; USD 50,000 - 64,000; Full time

Benefits offered by this job

26 days annual leave

Generous pension scheme

Smart Working

Employee Assistance Programme

Discounted memberships

Job summary

Nottingham City Council's Right to Buy (RTB) team is recruiting to manage applications from enquiry to offer, ensuring compliance with legislation and protecting the Council's interests. You will support residents through a significant decision and work with Housing, Legal Services and Property colleagues.

The role offers opportunities to lead improvements, develop colleagues and influence how the service is delivered, with a focus on meeting statutory timescales and delivering positive outcomes

Qualifications

• Ability to develop a strong service understanding and effectively apply knowledge of statutory requirements and legislation to support service activities and projects, due to the statutory nature of the Right to Buy service and the requirement to meet legal timescales.
• Highly developed organisational and administrative skills, with the ability to manage competing priorities, urgent situations and tight deadlines while maintaining excellent customer service. Essential for managing RTB caseloads and statutory deadlines.
• Previous experience of leading a team or project, delegating tasks, monitoring performance and supporting staff training and development. Required to provide day-to-day supervision and strengthen team resilience.
• Excellent communication skills with the ability to communicate effectively with a diverse range of customers, colleagues and external partners.
• Ability to deal with sensitive and confidential issues and remain calm under pressure when dealing with challenging situations.
• Experience of developing and embedding effective business processes, systems and new ways of working to improve services and customer outcomes.

Responsibilities

• Manage RTB applications from initial enquiry through to the formal offer stage, ensuring compliance with legislation and statutory timescales.
• Lead improvements, service developments and project work within the RTB team.
• Support and develop colleagues whilst building supervisory and leadership experience.
• Collaborate with Housing, Legal Services and Property to shape and deliver the service.
• Maintain high standards of customer service and manage sensitive information professionally.

Job description

Why Join the Right to Buy Team?

The Right to Buy (RTB) team delivers a vital statutory service that helps eligible council tenants achieve home ownership. The team is responsible for managing applications from initial enquiry through to the formal offer stage, ensuring compliance with legislation, protecting the Council's interests and supporting residents through one of the most significant decisions they will make. The service operates within statutory timescales and plays an important role in delivering positive outcomes for Nottingham residents. This is an exciting opportunity to join a supportive and specialist team where your contribution will make a real difference. You'll gain expertise in housing legislation, work closely with colleagues across Housing, Legal Services and Property, and play a key role in shaping and improving the service as it prepares for future legislative changes. The work is varied, rewarding and offers the chance to lead improvements, develop colleagues and influence how the service is delivered.

Why Apply?

• Be part of a specialist statutory service that has a direct impact on residents' lives.
• Develop expertise in housing legislation, service delivery and process improvement.
• Take ownership of projects, improvements and service developments.
• Support and develop colleagues whilst building your own supervisory and leadership experience.
• Join a collaborative team that values innovation, customer service and continuous improvement.
• Play a key role in a service that is evolving in response to significant legislative change.

If you're looking for a role where you can combine leadership, legislation, customer service and service improvement while making a tangible difference to Nottingham residents, we'd love to hear from you.

• Ability to develop a strong service understanding and effectively apply knowledge of statutory requirements and legislation to support service activities and projects, due to the statutory nature of the Right to Buy service and the requirement to meet legal timescales.
• Highly developed organisational and administrative skills, with the ability to manage competing priorities, urgent situations and tight deadlines while maintaining excellent customer service. Essential for managing RTB caseloads and statutory deadlines.
• Previous experience of leading a team or project, delegating tasks, monitoring performance and supporting staff training and development. Required to provide day-to-day supervision and strengthen team resilience.
• Excellent communication skills with the ability to communicate effectively with a diverse range of customers, colleagues and external partners.
• Ability to deal with sensitive and confidential issues and remain calm under pressure when dealing with challenging situations.
• Experience of developing and embedding effective business processes, systems and new ways of working to improve services and customer outcomes.

To support shortlisting, please demonstrate how you meet each of the essential criteria in your application, providing clear examples that highlight your relevant skills, knowledge and experience. Candidates who best evidence the essential criteria will be shortlisted for interview.

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

You can read more about the different benefits offered to colleagues working for Nottingham City Council ., Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities. We recruit for diversity and value difference. If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey. We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve. We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.