Senior Service Delivery Lead - Housing & RTB Programs

Nottingham City Council; United States; Remote; USD 50,000 - 64,000; Full time

Benefits offered by this job

26 days annual leave

Generous pension scheme

Smart Working

Employee Assistance Programme

Discounted memberships

Job summary

Nottingham City Council's Right to Buy (RTB) team is recruiting to manage applications from enquiry to offer, ensuring compliance with legislation and protecting the Council's interests. You will support residents through a significant decision and work with Housing, Legal Services and Property colleagues.

The role offers opportunities to lead improvements, develop colleagues and influence how the service is delivered, with a focus on meeting statutory timescales and delivering positive outcomes

Qualifications

• Ability to develop a strong service understanding and effectively apply knowledge of statutory requirements and legislation to support service activities and projects, due to the statutory nature of the Right to Buy service and the requirement to meet legal timescales.
• Highly developed organisational and administrative skills, with the ability to manage competing priorities, urgent situations and tight deadlines while maintaining excellent customer service. Essential for managing RTB caseloads and statutory deadlines.
• Previous experience of leading a team or project, delegating tasks, monitoring performance and supporting staff training and development. Required to provide day-to-day supervision and strengthen team resilience.
• Excellent communication skills with the ability to communicate effectively with a diverse range of customers, colleagues and external partners.
• Ability to deal with sensitive and confidential issues and remain calm under pressure when dealing with challenging situations.
• Experience of developing and embedding effective business processes, systems and new ways of working to improve services and customer outcomes.

Responsibilities

• Manage RTB applications from initial enquiry through to the formal offer stage, ensuring compliance with legislation and statutory timescales.
• Lead improvements, service developments and project work within the RTB team.
• Support and develop colleagues whilst building supervisory and leadership experience.
• Collaborate with Housing, Legal Services and Property to shape and deliver the service.
• Maintain high standards of customer service and manage sensitive information professionally.

Job description

Nottingham City Council's Right to Buy (RTB) team is recruiting to manage applications from enquiry to offer, ensuring compliance with legislation and protecting the Council's interests. You will support residents through a significant decision and work with Housing, Legal Services and Property colleagues.

The role offers opportunities to lead improvements, develop colleagues and influence how the service is delivered, with a focus on meeting statutory timescales and delivering positive outcomes