Service Delivery Manager - US Remote

Lensa; Phoenix (AZ); Remote; USD 100,000 - 130,000; Full time

Job summary

A leading career site is seeking a Service Delivery Manager for a fully remote position based in Phoenix, Arizona. The role involves managing teams, overseeing project delivery, and ensuring client satisfaction. Candidates should have over 8 years of experience in service delivery and leadership within the IT sector.

Qualifications

• 8+ years of client service delivery/leadership experience.
• Experience with Staff Augmentation.
• Compliance experience.

Responsibilities

• Manage a staff of professional-level team members.
• Provide guidance and technical advice.
• Manage day-to-day work supporting sub-components of the overall delivery solution.

Skills

Analytical skills

Problem-solving skills

Communication skills

Organizational skills

Job description

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, NTT DATA North America, is seeking professionals. Apply via Lensa today!

Req ID: 321545

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Delivery Manager - US Remote to join our team in Phoenix, Arizona (US-AZ), United States (US).

Roles & Responsibilities

• Manage a staff of professional-level team members or oversee a team through lower-level supervisors
• Work within general policies and management guidance, independently determining approaches to managing daily operations
• Provide guidance and technical advice, becoming actively involved as necessary
• Manage day-to-day work supporting sub-components of the overall delivery solution
• Contribute to the development of new techniques and plans within your area of expertise
• Manage critical projects, customer engagements, or business processes
• Guide the completion of major projects or customer engagements
• Allocate work to team members; delegate clearly and confidently. Mentor team members
• Collaborate across the organization to effectively obtain and allocate resources and ensure on-time project and process completion
• Demonstrate a thorough understanding of customer business priorities, strategy, and direction
• Develop comprehensive and complex operational and strategic plans with an understanding of NTT Data’s goals, customer requirements, and competitor practices
• This position is fully remote, with the expectation to support the end client EST-MT as needed

Basic Required Qualifications

• 8+ years of client service delivery/leadership experience
• Experience with Staff Augmentation
• Compliance experience

Highly Preferred Skills & Experience

• Advanced knowledge and application of project management principles and methodologies
• Excellent analytical and problem-solving skills
• Advanced influencing and communication skills
• Exceptional organizational and time management skills
• Strong budgeting, business financial, and P&L skills

About NTT DATA

NTT DATA is a $30 billion global leader in business and technology services, serving 75% of the Fortune Global 100. We are committed to innovation, optimization, and transformation for long-term success. With diverse experts in over 50 countries and a robust partner ecosystem, our services include consulting, AI, data, and infrastructure management. As part of the NTT Group, we invest heavily in R&D to advance digital and AI infrastructure. Visit us at us.nttdata.com.

We strive to make our website accessible to all users. For assistance or accommodation requests, contact us at https://us.nttdata.com/en/contact-us. NTT DATA is an equal opportunity employer, and consideration for employment is provided without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Project Management and Information Technology
• Industries: IT Services and IT Consulting

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