ServiceNow - Senior Project Manager/ Engagement Manager - OCM - US Remote Position

NTT DATA, Inc.; Plano (TX); Remote; USD 100,000 - 130,000; Full time

Job summary

A leading company is seeking a ServiceNow Senior Project Manager/Engagement Manager to drive digital transformation projects for enterprise clients. The role requires extensive experience in project management and organizational change management, focusing on delivering high client satisfaction.

Qualifications

• 10+ years of consulting/IT experience in a ServiceNow environment.
• 8+ years of experience in ServiceNow Project Management/Engagement Management.

Responsibilities

• Host client and internal project meetings and own project communications.
• Manage project team performance, resource planning, and forecasting.
• Lead large, transformative engagements.

Skills

Project Management

Organizational Change Management

Agile

SCRUM

Job description

ServiceNow - Senior Project Manager/ Engagement Manager - OCM - US Remote Position

Date: May 13, 2025

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow - Senior Project Manager/ Engagement Manager - OCM - US Remote Position.

PLEASE NOTE - US CITIZENSHIP is a requirement for this position.

NTT DATA is searching for a ServiceNow - Senior Project Manager/Engagement Manager with OCM experience delivering large IT digital transformation projects to enterprise clients to join our highly skilled consulting team. You will use your exceptional project management skills to execute the successful delivery of large, complex ServiceNow projects for enterprise customers, often handling multiple engagements simultaneously – all while maintaining high client satisfaction.

Why this position is great:
You will be a key driver managing project teams throughout the project roadmap to achieve our client’s digital transformation goals. You will bring confidence in guiding project teams through a proven methodology to successful delivery and assist our clients with organizational change management (OCM). Demonstrate experience in project financial management and maintaining high client satisfaction ratings. We seek self-motivated, high-energy team players. Our Engagement Management team offers ample growth opportunities and emphasizes continual improvement.

Primary Responsibilities:

• Host client and internal project meetings and own project communications
• Manage project team performance, resource planning, and forecasting, including project status and timecard reporting
• Update project plans and participate in user story grooming and sprint planning
• Manage project scope, schedule, budget, governance, and minimize variances while upholding NTT methodology
• Facilitate scoping and change order processes, safeguarding CSAT through the project lifecycle and conducting lessons learned reviews
• Research, test, and gather input before responding to clients or internal queries
• Lead large, transformative engagements
• Experience managing projects using Agile or SCRUM frameworks

Required Qualifications:

• 10+ years of consulting/IT experience working in a ServiceNow environment
• 8+ years of experience in ServiceNow Project Management/Engagement Management

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About NTT DATA

NTT DATA is a $30 billion global leader in business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. As a top global employer, we have diverse experts across more than 50 countries and a robust partner ecosystem. Our services include consulting, data and AI, industry solutions, and application development and management. We are a leading provider of digital and AI infrastructure. NTT DATA is part of the NTT Group, investing over $3.6 billion annually in R&D to advance digital innovation. Visit us at us.nttdata.com.

Accessibility and Equal Opportunity

NTT DATA endeavors to make our website accessible. For assistance or accommodation requests, contact us at https://us.nttdata.com/en/contact-us. We are an equal opportunity employer; qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more information, see our EEO policy and related links.