Service Delivery Manager - US Remote

Applicable Limited; Phoenix (AZ); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a Service Delivery Manager for a fully remote position. The role involves managing teams, overseeing client engagements, and contributing to operational strategies. Ideal candidates will have extensive experience in client service delivery and leadership, along with strong project management skills. This position offers the opportunity to work with a global innovator in business and technology services, providing a dynamic work environment and growth potential.

Qualifications

• 8+ years of client service delivery/leadership experience.
• Must have Staff Augmentation and Compliance experience.

Responsibilities

• Manages a staff of professional-level team members.
• Provides guidance and technical advice as necessary.
• Manages day-to-day work in support of delivery solutions.

Skills

client service delivery

leadership

compliance

project management

analytical skills

communication

organizational skills

time management

budgeting

Job description

Req ID:321545

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Delivery Manager - US Remote to join our team in Phoenix, Arizona (US-AZ), United States (US).

Roles Responsibilities:

• Manages a staff of professional-level team members or manages a team through lower-level supervisors
• Works within general policies and management guidance, independently determining approach to managing daily operations
• Provides guidance and technical advice, becoming actively involved as necessary
• Manages day-to-day work in support of sub-components of the overall delivery solution
• Contributes to the development of new techniques and plans within area of expertise.
• Manages critical projects, customer engagements or business processes
• Guides completion of major projects or customer engagements
• Allocates work to team members; delegates clearly and comfortably. Mentors team members
• Works across the organization to effectively obtain and allocate resources and ensure on-time project and process completion
• Demonstrates a thorough understanding of customer’ business priorities, strategy and direction
• Ability to develop comprehensive and complex operational and strategic plans. In-depth understanding of NTT Data’s goals, customer requirements and competitor practices

** This position is a fully remote position, with the expectation to work fluidly as needed supporting the end client EST-MT.

Basic Required Qualifications:

• 8+ Years client service delivery/leadership experience
• Must have Staff Augmentation experience
• Must have Compliance experience

Highly Preferred Skills/Experience:

• Advanced knowledge, understanding and application of project management principles and methodologies
• Excellent analytical / problem solving skills
• Advanced influencing and communication skills
• Exceptional organizational and time management skills
• Quality budgeting, business financial and P&L skills

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.