Service Delivery Manager / ITSM Lead

5 Star Recruitment; Cincinnati (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading recruitment agency is seeking a Service Delivery Manager in Cincinnati, Ohio. The role requires over 7 years of experience in areas such as Actuarial-H& Care, Salesforce Sales Cloud, and ITSM. Candidates must have a proven track record in managing business disruption calls, ensuring stakeholder engagement, and leadership until issues are resolved. A strong background in ITIL and .NET technologies is essential for this position and presents an opportunity for impactful work in the tech industry.

Qualifications

• 7+ years of experience in relevant fields.
• Proven oversight of outage or business disruption calls.
• Experience in ITSM and ITIL frameworks is required.

Responsibilities

• Oversee and manage end-to-end outage calls.
• Engage relevant stakeholders to resolve issues effectively.

Skills

Actuarial - Health & Care

Salesforce Sales Cloud

QA Inspection

ServiceNow IT Service Management

C#

Core .NET Technologies

ITIL

Job description

About the job Service Delivery Manager / ITSM Lead

Job Description:

• 7+ years of experience in Actuarial - Health & Care, Salesforce Sales Cloud and QA Inspection and Testing Skill.
• ServiceNow_IT Service Management
• C# 3.0
• Core .NET Technologies
• Service Delivery Manager
• Responsible for overseeing and managing end-to-end outage or business disruption calls, ensuring the engagement of all relevant stakeholders and effectively leading the call until the issue is resolved - Must have
• Require C and .net support lead with experience in ITSM and ITIL.