Data Center Ops Senior Manager

Dollar General; Nashville (TN); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

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Job summary

Dollar General Corporation seeks a Sr. Manager to lead the daily operations of multiple enterprise data centers and DC server rooms in Nashville. You will oversee the Operator Services team, coordinate with DC Facilities, and act as a primary stakeholder for the enterprise NOC and IT Disaster Recovery programs.

You will drive capacity planning, vendor management, and cross-team collaboration to ensure reliable, secure, and efficient data center operations in a fast-paced retail environment.

Qualifications

• Strong written and verbal communication skills.
• Strong organizational abilities and attention to detail.
• Ability to manage multiple tasks and priorities effectively.
• Working knowledge of enterprise batch job scheduling and DCIM tools.
• Knowledge of data center hardware and IT disaster recovery best practices.

Responsibilities

• Oversee data center planning, environmental monitoring, and capacity planning for multiple enterprise data centers and DC server rooms (25%).
• Coordinate IT capacity planning with Applications Development and Infrastructure teams (25%).
• Manage Operator Services team performance and development (20%).
• Provide oversight of enterprise production scheduling (5%).
• Coordinate daily job processing and ensure smooth execution (5%).
• Serve as key stakeholder for the enterprise NOC (5%).
• Participate in strategic IT projects to provide input and support (5%).
• Represent Operator Services and Data Center Operations in the Business Continuity Program (5%).
• Manage vendors and budget planning for multiple cost centers (5%).

Skills

Communication skills

Organizational skills

Multi-tasking

IT Disaster Recovery/BCP knowledge

Data center best practices

Tools

DCIM tool

Unix hardware

IBM hardware

Virtual servers

Networking & storage systems

Job description

Sr. Manager oversees the daily operations of multiple enterprise data centers. This role manages the Operator Services team, partners distribution center (DC) Facilities team members to manage DC server rooms, as well as being the key stakeholder for the enterprise Network Operations Center (NOC). The Sr. Manager is also responsible for the IT Disaster Recovery program in coordination with the company’s Business Continuity Planning team.

Duties & Responsibilities:

• Responsible for all aspects of data center planning, environmental monitoring, and capacity planning for multiple enterprise data centers and distribution center server rooms. 25%
• Performs IT capacity planning by coordinating with the Applications Development and Infrastructure teams. 25%
• Manages Operator Services team, including employee performance management. 20%
• Provides oversight of enterprise production scheduling. 5%
• Provides coordination and planning for critical daily job processing. 5%x
• Serves as key stakeholder for the company’s enterprise Network Operations Center (NOC). 5%
• Involved in multiple key business strategic projects to provide support and input as needed. 5%
• Represents Operator Services and Data Center Operations as a key stakeholder of the enterprise Business Continuity Program. 5%
• Manages vendors and plans budgets for multiple cost center. 5%

Knowledge, Skills and Abilities (KSAs):

• Strong communication skills – both written and verbal
• Strong communications and organizational skills.
• Ability to multi-task effectively.
• Working knowledge of enterprise automated batch job scheduling.
• Working knowledge of various types of hardware Unix, IBM, Virtual Servers, Networking, and Storage.
• Working knowledge of IT Disaster Recovery/BCP methods and Colocation.
• Knowledge of data center industry-wide best practices.

Work Experience &/or Education:

• Experience using and managing a Data Center Infrastructure Management (DCIM) tool.
• 5+ years of managerial experience with a team of six or more, including team building and performance management.
• 5+ years of experience in Operator Services.
• 5+ years of managerial experience of multiple enterprise data centers.