Service Delivery Manager I - Basking Ridge, NJ

Xerox Corporation; Northern (KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Xerox Corporation is seeking a Service Delivery Management Professional I to support healthcare customers in the New Jersey area. This onsite role coordinates projects, assessments, and ongoing service delivery, ensuring client satisfaction and contract adherence.

You will work with internal teams and customer stakeholders to drive successful outcomes, manage inventories, and coordinate across multiple projects in a dynamic territory.

Qualifications

• Must have strong project management experience.
• Excellent organizational and multitasking abilities.
• Customer-facing experience and strong communication skills.
• Ability to manage multiple projects and priorities.
• Proficiency in Excel, Outlook and PowerPoint; IT knowledge helpful.

Responsibilities

• Coordinate customer projects, assessments, installations, implementations and service delivery activities.
• Support healthcare customers within the New Jersey territory.
• Maintain strong customer relationships and ensure service commitments meet cost targets.
• Collaborate with Xerox teams and customer stakeholders to drive delivery outcomes.
• Support inventory and operational requirements tied to service delivery.

Skills

Project management

Organizational skills

Customer-facing experience

Communication & stakeholder management

Multitasking

Excel

Outlook

PowerPoint

Tools

Excel

Outlook

PowerPoint

Job description

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount.Actual salaries will vary based onfactorsincluding, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience,knowledge, skills,and abilities. The range listed is just one component of Xerox’s total compensation package for employees.Employees are also afforded acomprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.If you are not reviewing this job posting onXerox Careers , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visitXerox Careers .

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

Overview Xerox is seeking a Service Delivery Management Professional I to support healthcare customers in the New Jersey area. This is a highly customer-facing, field-based role responsible for coordinating customer projects, assessments, implementations, inventory activities, and ongoing service delivery requirements. The role works closely with Xerox internal teams and customer stakeholders to help ensure contracted service levels, customer satisfaction, and business objectives are achieved. What you’ll do

• Coordinate customer projects, assessments, installations, implementations, and ongoing service delivery activities
• Support healthcare customers across the assigned New Jersey territory
• Maintain strong customer relationships and help ensure service commitments are delivered within cost targets
• Partner with internal Xerox teams and customer stakeholders to drive successful delivery outcomes
• Support ongoing inventory and operational requirements tied to service delivery

What you need to succeed

• Strong project management experience and skills
• Excellent organizational skills
• Strong customer-facing and customer service experience
• Strong communication and stakeholder management skills
• Ability to manage multiple projects and priorities at once
• Proficiency in Excel, Outlook, and PowerPoint
• IT knowledge is helpful, but not required

Work Arrangement This position should be posted as Onsite / In-Office . The selected candidate should reside near Basking Ridge, New Jersey or surrounding areas. There is no dedicated office location, and the role supports customer sites within the assigned territory.