Senior Manager, Technology Service Delivery, FIFA World Cup 2026

FIFA World Cup 2026™ - Canada, Mexico and the United States; Miami (FL); On-site; USD 75,000 - 85,000; Full time

Job summary

A leading organization for the FIFA World Cup 2026 is seeking a Senior Manager of Technology Service Delivery. This role is critical for overseeing technology support for the event, working closely with teams across multiple countries. Candidates must demonstrate extensive IT experience, effective team management skills, and a collaborative approach to ensure successful delivery throughout the event lifecycle.

Qualifications

• Minimum of 8 years overall IT experience.
• At least 4 years in a similar role.
• Experience in the Sports industry required.

Responsibilities

• Establish integrated support models across phases of the project.
• Manage implementation of IT Service management processes.
• Ensure deliverables are completed on time and within budget.

Skills

IT Service Management

Team Management

Collaboration

Problem Solving

Education

University degree in Information Technology or Computer Science

Tools

MS Office (Excel, Word, PowerPoint, Visio & Project)

Job description

Senior Manager, Technology Service Delivery, FIFA World Cup 2026

Join to apply for the Senior Manager, Technology Service Delivery, FIFA World Cup 2026 role at FIFA World Cup 2026 - Canada, Mexico and the United States

Senior Manager, Technology Service Delivery, FIFA World Cup 2026

Join to apply for the Senior Manager, Technology Service Delivery, FIFA World Cup 2026 role at FIFA World Cup 2026 - Canada, Mexico and the United States

Get AI-powered advice on this job and more exclusive features.

Description

Reporting organisationally to the Director Event Technology and working closely with the FIFA Technology Head of User Experience, the Service Delivery Manger will be a key member of the FIFA26 Technology team and work in close collaboration with the Technology teams in Mexico, Canada and Zurich and other key individuals and will be responsible for all aspects of Service Delivery Management for Corporate and Tournament technology support operations.

Department: Technology

Location: Miami

Description

Reporting organisationally to the Director Event Technology and working closely with the FIFA Technology Head of User Experience, the Service Delivery Manger will be a key member of the FIFA26 Technology team and work in close collaboration with the Technology teams in Mexico, Canada and Zurich and other key individuals and will be responsible for all aspects of Service Delivery Management for Corporate and Tournament technology support operations.

THE POSITION

As a Technology Service Delivery Manager, you will play a crucial role in ensuring the smooth operation and delivery of Technology services for FIFA World Cup and associated events. The main responsibilities and oversights of the Service Delivery Manager for the FIFA World Cup 26 include:

• Establish and implement a fit for purpose integrated support model (including FIFA, technology partners, service providers, government entities etc.) across all phases of the project.
• Management / implementation of IT Service management processes and procedures including the management of the ITSM tool.
• Establish service level agreements (SLAs) in accordance with the FIFA Technology Handbook across all technology services.
• Be the lead manager for Service Delivery area within the FWC26 Technology Project team
• Recruitment of direct reports in the next phase of hiring & contracting, who will in turn be responsible to deliver their key area of scope.
• Lead on the definition of the Asset tracking and management of deployed equipment in all sites.
• Ensure all tasks and deliverables are completed to scope, within budget and on schedule.
• Continuously review and make recommendations to improve technology across the tournament.
• Collaborate with other Technology Managers and the Director of Event Technology to integrate Technology Project Plans, ensuring requirements of all relevant stakeholders are aligned for each event or competition.
• Contribute to the Technology readiness program, including test events and exercises, policies and procedures and training of the team
• Be a key member of the Technology team and work collaboratively with colleagues across the organisation and FIFA Technology team as defined by the operational organizational structure.
• Lead, build and manage a strong diverse team composed of paid staff, contractors, and volunteers for operating the technology services in scope.
  
  
  

YOUR PROFILE

Education & Qualifications

• University degree or similar higher education, in Information Technology, Computer Science or related field

Work Experience

• Minimum of 8 years overall IT experience and minimum 4 years of experience in a similar role
• Experience in the Sports / major event industry is a must
• Proven track record of successful delivery of complex IT programs and projects

Languages

• Fluent in English
• Fluent in Spanish is a plus

Technology

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

Referrals increase your chances of interviewing at FIFA World Cup 2026 - Canada, Mexico and the United States by 2x

Get notified about new Technology Services Manager jobs in Miami, FL.

Miami, FL $75,000.00-$85,000.00 2 weeks ago

Doral, FL $95,500.00-$210,100.00 1 month ago

Manager eDiscovery, Forensic Technology Services

Miami, FL $100,000.00-$140,000.00 4 days ago

US Technology Consulting_Managed Services_SAP_Operations Service Delivery_Sr. Manager

Miami, FL $148,900.00-$340,200.00 2 weeks ago

Doral, FL $75,200.00-$158,100.00 1 month ago

ServiceNow SecOps Implementation Manager

Project Manager, IT, IT Project Management Office, Jackson Health System, Full-Time, Days

Experiential Client Services Manager- Miami, FL (Onsite)

Doral, FL $75,200.00-$158,100.00 1 month ago

ServiceNow SecOps Implementation Manager

Doral, FL $104,650.00-$189,175.00 2 days ago

Doral, FL $85,000.00-$185,000.00 4 months ago

Event Operations Manager - Miami Biltmore Hotel, Coral Gables FL

Coral Gables, FL $51,762.00-$63,409.00 4 days ago

Operations Manager - Audio Visual, Event Technology

Network Services Manager - Audio Visual, Event Technology

Doral, FL $72,150.00-$130,425.00 2 days ago

Client Solutions Manager, Technology(B), Ft. Lauderdale, FL

Doral, FL $104,650.00-$189,175.00 2 days ago

Power Services Manager - Audio Visual, Event Technology, Temporary Power

Project Manager - Senior Consultant/Principal- Tallahassee

Client Solutions Manager, Technology(B), Miami, FL

Manager, International Compliance & Reporting Services

FSRM Adv - FSRM - Enterprise Risk Transformation - FSO - Manager - Multiple Positions - 1603219

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.