Service Delivery Lead

HCL Technologies Limited; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

HCLTech in San Antonio, TX is seeking an Operations Manager to oversee service delivery, drive process improvements, and ensure client SLA adherence. You will coach teams, align with cross-functional stakeholders, and lead Kaizen initiatives to optimize efficiency.

The role emphasizes a solution mindset, data-driven reporting, and alignment with organizational goals while delivering consistent performance and customer satisfaction.

Qualifications

• Experience leading operations teams and achieving SLA targets.
• Strong process improvement and data-driven decision making.
• Ability to coach and develop team leaders and managers.

Responsibilities

• Oversee service delivery and client SLA adherence.
• Drive process improvements and organizational planning.
• Coach and supervise team leaders and managers weekly.
• Ensure requirements are understood and client expectations are met.

Skills

Operations Management

People Management

Process Improvement

Kaizen

Client SLA

Job description

Operations Management , Meeting Client SLA and internal metrics , People Management , Kaizen & Innovation , Solution Mindset

Key Responsibilities

• Brining New Ideas And Innovation For Process Development And Overall Organizational Progress.
• Improve The Operational Systems, Processes And Policies In Support Of Organizations Mission - Specifically, Support Better Management Reporting, Information Flow And Management, Business Process And Organizational Planning
• Individual Should Have Ability To Provide Solutions Commensurate With The Customersâ Needs Within The Ambit Of The Given Environment So As To Lead To Business Results.
• Supervise And Coach Team Leaders, Managers On Weekly Basis
• Understand Client Requirements And Accountable In Ensuring Support Team Is Meeting Client Expectations

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.