Service Delivery Lead

Insight Global; Chicago (IL); On-site; USD 140,000 - 210,000; Full time

Job summary

Insight Global is seeking a Services Delivery Leader in the data space to support Slalom on an engagement with their P&C insurance client. This individual will provide leadership and delivery oversight across a complex enterprise data ecosystem supporting a 24/7/365 production environment.

This is a senior, highly client-facing consulting role requiring a blend of enterprise data knowledge, managed services leadership, and strong client relationship management.

Qualifications

• Experience leading delivery or managed services within an enterprise data environment.
• Strong understanding of end-to-end enterprise data ecosystems.
• Experience supporting complex, business-critical production data environments.
• Demonstrated ability to coordinate technical and engineering teams while managing multiple competing priorities.
• Strong consulting and client-facing delivery experience.
• Ability to confidently communicate with senior client stakeholders across IT and business.
• Experience managing production incidents, escalations, and resolution efforts.
• Ability to participate in an on-call rotation supporting a 24/7/365 environment.

Responsibilities

• Lead day-to-day delivery and operational oversight across a complex 24/7/365 enterprise data environment.
• Manage competing priorities and ensure teams have what they need to deliver.
• Coordinate work, priorities, risks, and dependencies across data and engineering teams.
• Serve as a senior escalation point for production incidents and critical data issues.
• Own client-facing conversations related to delivery, production health, incidents, risks, priorities, progress, and resolution plans.
• Partner with engineering teams to understand technical issues and communicate their impact to business and IT stakeholders.
• Drive accountability and follow-through during incident management and issue resolution.
• Identify opportunities to improve managed services delivery and operational processes.
• Participate in an after-hours and weekend escalation/on-call rotation supporting the 24/7 environment.

Skills

Delivery leadership

Managed services

Enterprise data

Production incidents

Cloud data architectures

Client facing

Stakeholder communication

On-call rotation

Job description

Job Description

Job DescriptionInsight Global is seeking a Services Delivery Leader in the data space to support Slalom on an engagement with their P&C insurance client. This individual will provide leadership and delivery oversight across a complex enterprise data ecosystem supporting a 24/7/365 production environment.This is a senior, highly client-facing consulting role requiring a blend of enterprise data knowledge, managed services leadership, and strong client relationship management. This is not a traditional project management role. This individual will actively lead day-to-day delivery within a live production environment, including incident management, prioritization, client communication, escalation management, and coordination across technical teams.This person will serve as a key point of coordination and escalation across the engagement, working closely with Slalom, client stakeholders, engineering teams, and business functions to ensure critical data platforms and production processes operate effectively.

Responsibilities

Lead day-to-day delivery and operational oversight across a complex 24/7/365 enterprise data environmentManage competing priorities and ensure teams have what they need to successfully deliverCoordinate work, priorities, risks, and dependencies across data and engineering teamsServe as a senior escalation point for production incidents and critical data issuesOwn client-facing conversations related to delivery, production health, incidents, risks, priorities, progress, and resolution plansDevelop a strong understanding of the client's broader data ecosystem and how individual platforms and processes interactPartner with engineering teams to understand technical issues and communicate their impact to business and IT stakeholdersDrive accountability and follow-through during incident management and issue resolutionMaintain clear communication with client stakeholders regarding the status and progress of priorities and production issuesIdentify opportunities to improve managed services delivery and operational processesParticipate in an after-hours and weekend escalation/on-call rotation supporting the 24/7 environment

Skills and Requirements

Must-Have QualificationsExperience leading delivery or managed services within an enterprise data environmentStrong understanding of end-to-end enterprise data ecosystemsExperience supporting complex, business-critical production data environmentsDemonstrated ability to coordinate technical and engineering teams while managing multiple competing prioritiesStrong consulting and client-facing delivery experienceAbility to confidently communicate with senior client stakeholders across both IT and the businessExperience managing production incidents, escalations, and resolution effortsAbility to understand technical data issues and translate them into business impacts and actionable plansStrong organizational, prioritization, and attention-to-detail skillsExperience working with modern cloud data architectures and platformsAbility to participate in an on-call rotation supporting a 24/7/365 environment

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].