Service Delivery Engineer-Travel

Sabre Corporation; Dallas (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay & bonuses

Flexible work options

Healthcare coverage

Generous PTO & holidays

Retirement planning support

Family-friendly benefits

Professional development opportunities

Job summary

Sabre Corporation is seeking a Delivery Specialist in Dallas to guide travel agencies through technical onboarding, system configuration, and platform migration.

You will lead end-to-end conversion projects, validate requirements, and deliver training across virtual and onsite environments. The role emphasizes hands-on Sabre experience, strong problem-solving, and the ability to collaborate with regional teams while supporting growth and change.

Qualifications

• 5+ years of hands-on GDS experience (Sabre preferred) with travel workflows, APIs and Web Services.
• 3+ years leading technical implementations and customer-facing consulting in travel.
• Proven track record delivering customer training and floor-walking/virtual support.
• Self-management in matrixed environments; familiarity with IT concepts.
• Willingness to travel for onboarding and projects.

Responsibilities

• Lead customer conversion projects end to end with defined scope and on-time delivery.
• Validate agency requirements, install and configure Sabre products, and support testing."
• Design training programs and provide virtual, onsite and floor-walking assistance for platform adoption.
• Build agency relationships and guide agents through workflow changes with empathy.
• Collaborate across regional teams and use automation to streamline delivery processes.

Skills

GDS experience

Technical implementations

Customer training

Cross-cultural collaboration

Office 365 / Google Workspace

Willing to travel

Education

Bachelor's degree (Business, PM or CS)

Tools

Microsoft Office 365

Google Workspace

Job description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Delivery Specialist - Customer Delivery

We are seeking a Delivery Specialist to join our global Customer Delivery team, where innovation knows no borders. This team powers the seamless onboarding and migration of travel agencies to Sabre's core platforms and solutions. It bridges operational workflows and technical integration to ensure customer partnerships thrive from day one. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.

As a Delivery Specialist, you will guide travel agencies through technical onboarding, system configuration and platform conversion. You will serve as the primary customer-facing operational expert, validating requirements and driving end-to-end delivery success. This role requires strong technical problem-solving, project discipline and a proactive approach to leading travel agents through operational change.

What you'll do

• Lead customer conversion projects end to end, defining project scope with client and account teams while ensuring on-time delivery of technical tasks.
• Validate agency requirements, install and configure standard Sabre products, and support third-party and Sabre end-to-end integration testing.
• Design customized training programs and provide virtual, onsite and floor-walking assistance to ensure smooth platform adoption.
• Build strong agency relationships, managing change with empathy to guide agents through workflow transitions.
• Collaborate across regional teams, support groups and operational verticals while leveraging automation and modern tools to streamline delivery processes.

What you'll bring

Required qualifications

• Minimum 5 years of hands‑on GDS experience (Sabre preferred), with expertise in end-to-end travel workflows, troubleshooting, APIs and Web Services.
• Minimum 3 years managing technical implementations, customer-facing consulting and solution design in the travel sector.
• Proven track record delivering customer training programs, providing floor‑walking/virtual support and building trust across organizational levels.
• Demonstrated ability to self‑manage, navigate matrixed/multicultural environments, and work with tools such as Microsoft Office 365 or Google Workspace and general IT/networking concepts.
• Willingness and flexibility to travel as needed for onboarding, training and project initiatives.

Preferred qualifications

• Bachelor's degree in Business, Project Management or Computer Science.
• Multilingual proficiency, particularly in Spanish or French.
• Experience leading or contributing to project management initiatives.
• Familiarity with Corporate or Leisure travel agency workflows.

Benefits that support you

We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to support your well‑being, growth and life outside work:

• Competitive pay and performance‑based bonuses
• Flexible work options
• Comprehensive healthcare coverage
• Generous PTO and holidays
• Strong retirement planning support
• Family‑friendly benefits
• Professional development opportunities

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [e-mail].

Determinations on requests for reasonable accommodation will be made on a case‑by‑case basis.

Equal Employment Opportunity

Sabre is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW