Service Delivery Engineer - Tech Ops Support NYC

American Express; New York (NY); Sur place; USD 95 000 - 130 000; Plein temps

Résumé du poste

American Express is seeking a Service Delivery Engineer to provide hands-on technology support in a fast-paced NYC environment. You will interact with multiple business units, diagnose software/hardware issues, and help drive process improvements while ensuring timely, high-quality service to colleagues.

The role emphasizes strong communication, problem-solving, and collaboration with product/support teams.

Qualifications

• Knowledge of technical infrastructure and end user computing including networking, telecom, broadband, hardware, software and configuration.
• Strong understanding of call center environments; applications, portals, telephony, testing.
• Enterprise and strategic thought process with the ability to plan, analyze, design, implement, and operate.
• Bachelor-level or equivalent 6+ years of work experience in related fields.

Responsabilités

• Maintain composure and structure in a fast-paced environment.
• Communicate efficiently to various lines of business, users and customers.
• Provide seamless technology support to colleagues within the call center environment.

Connaissances

Infrastructure knowledge

Call center environments

Windows/macOS

Networking

Troubleshooting

Communication skills

Problem solving

Formation

Bachelor's degree in CS/IS/Business or 6+ years experience

Outils

Cisco AnyConnect

GlobalProtect

Citrix

Description du poste

American Express is seeking a Service Delivery Engineer to provide hands-on technology support in a fast-paced NYC environment. You will interact with multiple business units, diagnose software/hardware issues, and help drive process improvements while ensuring timely, high-quality service to colleagues.

The role emphasizes strong communication, problem-solving, and collaboration with product/support teams.