Service Delivery Engineer II

IT Partners; Mendota Heights (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Employee healthcare fully paid

Family health premium subsidy

Dental & Vision Insurance

Life Insurance & AD&D

Parental leave

Unlimited PTO

Personal growth opportunities

Fun work environment

Job summary

ITPartners+ is seeking a Service Delivery Engineer II to support our partners with first-line IT help desk services, both onsite and remotely. You will troubleshoot, document, and drive resolution for a range of IT issues while building strong partner relationships.

You will collaborate with a team of engineers, learn our processes, and take ownership of at least one technical area. The role expects strong communication, a customer-focused mindset, and a willingness to learn on the job.

Qualifications

• Minimum 5+ years in a help desk or equivalent role.
• Experience with remote monitoring and ticketing software is preferred.
• Basic networking, server, and hardware knowledge required.
• CompTIA A+ and Network+ certifications are preferred.
• Excellent written and spoken communication skills.

Responsibilities

• Provide basic to mid-level IT tech support to our partners via onsite and remote means
• Engineer long-term solutions
• Monitor the progress of tickets and key partner support metrics
• Document issues and resolutions and communicate with the team
• Setup hardware for installation and onsite deployments
• Provide best practices in your areas of expertise, taking on ownership and responsibility of at least one area
• Work with vendors to resolve partner issues
• Adapt to changing and varied workflow
• Use your knowledge and expertise to continually improve processes and partner support

Skills

Help desk experience

Remote monitoring

Ticketing software

Networking basics

Server & hardware knowledge

CompTIA A+ & Network+ (preferred)

Communication skills

Onsite support

Driver's license

Willingness to learn

Education

Associate degree in Computer Science or related field

Job description

Do you have a passion for helping people and troubleshooting IT problems? Are you looking for a place where you can develop your skills and work with a group smart, talented and fun colleagues? ITPartners+ is looking for a Service Delivery Engineer II to work with our existing and potential partners on front-line IT issues.

Who We Are

ITPartners+ is an IT Managed Services Provider experiencing rapid growth. A multiple winner of the Best and Brightest Companies to Work For, ITPartners+ has rapidly grown thanks toour core values of Do Great Work, Make It Fun, and Think Big. These values have helped us foster a work environment that is supportive, goal-oriented, and just plain fun.

Who You Are

Working directly with our team of engineers, you will be responsible for the first level of support for our partners. You will be the face our company to our partners. The more prompt, professional, and accurate you will be, the happier our partners will be.

Your Skills and Background:

• Associate degree in Computer Science or related field (preferred)
• 5+ years in a help desk or equivalent role
• Experience with remote monitoring and ticketing software (preferred)
• Basic networking, server and hardware knowledge
• COMPTIA A+ and Network+ Certifications (preferred)
• Excellent written and spoken communication skills
• Patience to deal with difficult people and situations (both onsite and via phone)
• Current driver’s license and access to a vehicle to be used for scheduled and emergency onsite appointments
• Motivated to learn and adapt to areas you may be unfamiliar with

What You Will Do

• Provide basic to mid-level IT tech support to our partners via onsite and remote means
• Engineer long-term solutions
• Monitor the progress of tickets and key partner support metrics
• Thoroughly document issues and resolutions and communicate with the team
• Setup hardware for installation and perform onsite deployments
• Provide best practices in your areas of expertise, taking on ownership and responsibility of at least one area
• Work with vendors to resolve partner issues
• Adapt to changing and varied workflow
• Use your knowledge and expertise to continually improve processes and partner support

Benefits of Working at ITPartners+

• 99% fully paid for healthcare coverage for the employee
• Health premiums subsidized for family
• Optional Subsidized Dental & Vision Insurance
• Life Insurance & AD&D
• Maternity & Paternity Leave (Including foster and adoption)
• Virtually unlimited paid time off
• A focus on personal growth
• A fun work environment with bonuses and company events

Our mission at ITPartners+ is to positively impact people. We accomplish it is through building and nurturing the best team possible, the best partners, and giving back to our community. To learn more about us, check out our website at www.itpartners.com or connect with us on LinkedIn at www.linkedin.com/company/itpar.

Equal Opportunity Employer:

ITPartners+ is an Equal Opportunity Employer who will not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, disability, or age.