IT Support Specialist (Level 2) – MSP / Help Desk

ITPartners+

Grand Rapids (MI)

On-site

USD 50,000 - 60,000

Full time

14 days+

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Benefits offered by this job

99% fully paid healthcare coverage for employees

Unlimited paid time off

Optional Dental & Vision Insurance

Life Insurance & AD&D

Maternity & Paternity Leave

Job summary

A leading IT Managed Services Provider is seeking an IT Support Specialist (Level 2) to join their team. This role involves providing essential IT support, collaborating with engineering teams, and ensuring partner satisfaction. Ideal candidates will have an associate degree in Computer Science, relevant certifications, and strong communication skills. Enjoy a supportive work environment with excellent benefits including fully paid healthcare and unlimited paid time off.

Qualifications

2+ years in help desk or similar role.
COMPTIA A+ and Network+ Certifications preferred.
Basic networking, server, and hardware knowledge.

Responsibilities

Provide basic to mid-level IT support onsite and remotely.
Document issues and resolutions thoroughly.
Collaborate with vendors to resolve issues.

Skills

Communication

Patience

Adaptability

Education

Associate degree in Computer Science or related field

Tools

Remote monitoring and ticketing software

Job description

IT Support Specialist (Level 2) – MSP / Help Desk

Join to apply for the IT Support Specialist (Level 2) – MSP / Help Desk role at ITPartners+.

Position Overview

This role offers a salary range provided by ITPartners+. Your actual pay will depend on your skills and experience — discuss with your recruiter for more details.

Base Pay Range

$50,000.00/yr - $60,000.00/yr

Additional Compensation

Annual Bonus and RSUs

Who We Are

ITPartners+ is an expanding IT Managed Services Provider, recognized multiple times as one of the Best and Brightest Companies to Work For. Our core values—Do Great Work, Make It Fun, and Think Big—foster a supportive, goal-oriented, and enjoyable work environment.

Who You Are

You will work directly with our engineering team, providing first-level support to our partners. Your professionalism and accuracy will enhance partner satisfaction.

Your Skills and Background

Associate degree in Computer Science or related field (preferred)
2+ years in help desk or similar role
Experience with remote monitoring and ticketing software (preferred)
Basic networking, server, and hardware knowledge
COMPTIA A+ and Network+ Certifications (preferred)
Excellent communication skills
Patience dealing with challenging situations
Valid driver’s license and access to a vehicle for onsite visits
Motivated to learn and adapt

Key Responsibilities

Provide basic to mid-level IT support onsite and remotely
Engineer long-term solutions
Monitor ticket progress and support metrics
Document issues and resolutions thoroughly
Setup hardware and perform onsite deployments
Take ownership of specific areas of expertise
Collaborate with vendors to resolve issues
Adapt to workflow changes
Improve processes and support continually

Benefits

99% fully paid healthcare coverage for employees
Subsidized health premiums for families
Optional Dental & Vision Insurance
Life Insurance & AD&D
Maternity & Paternity Leave (including foster and adoption)
Unlimited paid time off
Focus on personal growth

Enjoy a fun work environment with bonuses and company events.

Our mission is to positively impact people through building a great team, excellent partners, and community engagement. Learn more at www.itpartners.com or connect on LinkedIn at www.linkedin.com/company/itpar.

Equal Opportunity Statement

ITPartners+ is an Equal Opportunity Employer, committed to diversity and inclusion.

Application Instructions

Instead of a cover letter, record a 1-2 minute video introducing yourself and explaining why you're a good fit. Send it to Kelly at kmiles@itpartners.com to expedite your application.

Additional Details