IT Systems Engineer II

ITPartners+; Mendota Heights (MN); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

99% fully paid healthcare

Family health premiums

Dental & Vision insurance

Life Insurance & AD&D

Maternity & Paternity leave

Unlimited PTO

Personal growth focus

Fun work environment

Bonuses and company events

Job summary

ITPartners+ is seeking a Service Delivery Engineer II to join our growing MSP team in Minnesota. You will be the face of our company to partners, delivering front-line IT support, engineering long-term solutions, and coordinating with vendors for issue resolution.

The role emphasizes strong communication, reliability, and the ability to work onsite or remotely as needed. A driver’s license and willingness to learn are essential components of the job.

Qualifications

• Associate degree preferred.
• 5+ years in a help desk or equivalent role.
• Experience with remote monitoring and ticketing software preferred.
• Basic networking, server and hardware knowledge.
• Certifications such as CompTIA A+ and Network+ preferred.
• Excellent written and spoken communication skills.
• Patience to deal with difficult people and situations (onsite and via phone).
• Current driver’s license and access to a vehicle for onsite appointments.

Responsibilities

• Provide basic to mid-level IT tech support to partners onsite and remotely.
• Engineer long-term solutions for partner issues.
• Monitor progress of tickets and key support metrics.
• Thoroughly document issues and resolutions and communicate with the team.
• Set up hardware for installation and perform onsite deployments.
• Take ownership of at least one area and share best practices.
• Coordinate with vendors to resolve partner issues.
• Adapt to changing workflows and continuously improve support processes.

Skills

Help desk exp

Remote monitoring

Ticketing software

Networking basics

Server hardware

CompTIA A+

CompTIA Network+

Communication skills

Customer facing

Driver's license

Learning mindset

Education

Associate degree in Computer Science or related field

Job description

Do you have a passion for helping people and troubleshooting IT problems? Are you looking for a place where you can develop your skills and work with a group smart, talented and fun colleagues? ITPartners+ is looking for a Service Delivery Engineer II to work with our existing and potential partners on front-line IT issues.

Who We Are

ITPartners+ is an IT Managed Services Provider experiencing rapid growth. A multiple winner of the Best and Brightest Companies to Work For, ITPartners+ has rapidly grown thanks toour core values of Do Great Work, Make It Fun, and Think Big. These values have helped us foster a work environment that is supportive, goal-oriented, and just plain fun.

Who You Are

Working directly with our team of engineers, you will be responsible for the first level of support for our partners. You will be the face our company to our partners. The more prompt, professional, and accurate you will be, the happier our partners will be.

Your Skills and Background:

• Associate degree in Computer Science or related field (preferred)
• 5+ years in a help desk or equivalent role
• Experience with remote monitoring and ticketing software (preferred)
• Basic networking, server and hardware knowledge
• COMPTIA A+ and Network+ Certifications (preferred)
• Excellent written and spoken communication skills
• Patience to deal with difficult people and situations (both onsite and via phone)
• Current driver’s license and access to a vehicle to be used for scheduled and emergency onsite appointments
• Motivated to learn and adapt to areas you may be unfamiliar with

What You Will Do

• Provide basic to mid-level IT tech support to our partners via onsite and remote means
• Engineer long-term solutions
• Monitor the progress of tickets and key partner support metrics
• Thoroughly document issues and resolutions and communicate with the team
• Setup hardware for installation and perform onsite deployments
• Provide best practices in your areas of expertise, taking on ownership and responsibility of at least one area
• Work with vendors to resolve partner issues
• Adapt to changing and varied workflow
• Use your knowledge and expertise to continually improve processes and partner support

Benefits of Working at ITPartners+

• 99% fully paid for healthcare coverage for the employee
• Health premiums subsidized for family
• Optional Subsidized Dental & Vision Insurance
• Life Insurance & AD&D
• Maternity & Paternity Leave (Including foster and adoption)
• Virtually unlimited paid time off
• A focus on personal growth
• A fun work environment with bonuses and company events

Our mission at ITPartners+ is to positively impact people. We accomplish it is through building and nurturing the best team possible, the best partners, and giving back to our community. To learn more about us, check out our website at www.itpartners.com or connect with us on LinkedIn at www.linkedin.com/company/itpar .

Equal Opportunity Employer:

ITPartners+ is an Equal Opportunity Employer who will not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, disability, or age.