Experience Delivery Director

YMCA of Greater Richmond; Chester (VA); On-site; USD 55,000 - 62,000; Full time

Job summary

The YMCA of Greater Richmond invites applications for the Experience Delivery Director at the Chester Family YMCA. The role leads service teams, oversees daily branch operations, and elevates member experiences in mornings, evenings, and weekends.

A collaborative leader who can develop high-performing teams and foster a welcoming environment is sought. Candidates should demonstrate strong communication skills, staff supervision experience, and willingness to obtain wellness/aquatics

Qualifications

• Leadership experience of at least 3 years across multiple program areas.
• Excellent communication skills and ability to supervise staff.
• Willing to obtain certifications in wellness and aquatics as needed.
• High school diploma required; college coursework preferred.

Responsibilities

• Represent the Y in the community by building positive relationships with members and staff.
• Promote inclusive, welcoming environments for diverse populations.
• Oversee branch operations during shifts to ensure seamless member experiences.
• Support program areas (aquatics, membership, wellness, family, sports) delivering quality service.
• Hire, train, supervise, and evaluate staff within departments.
• Ensure branch cleanliness and maintenance for safety.
• Support membership and program initiatives including retention and registration.
• Act as Executive Director in their absence and coordinate with YX Teams as needed.

Skills

Leadership

Staff management

Operational oversight

Communication

Relationship-building

Computer skills

Education

High school diploma

College coursework/degree preferred

Tools

Office software

CRM/Member systems

Job description

The YMCA of Greater Richmond is seeking a collaborative and energetic leader to support daily branch operations and elevate member experiences as the Experience Delivery Director at the Chester Family YMCA.

This role oversees key program areas, leads service teams, and ensures operational excellence while fostering a welcoming environment for all. The ideal candidate will be a skilled communicator and relationship-builder, with a passion for developing high-performing teams and delivering exceptional service.

This position will often work mornings, evenings, and weekends. Flexible schedule is required to be a successful in the role.

Responsibilities

• Represent the Y in the community by developing and maintaining positive relationships with members, staff, and local stakeholders.
• Promote access, inclusion, and engagement by creating a welcoming environment for diverse populations.
• Oversee branch operations during assigned shifts, ensuring seamless team and member experiences and optimizing operational efficiencies.
• Support program areas such as aquatics, membership, wellness, family programs, and sports, ensuring high-quality delivery and member satisfaction.
• Hire, train, supervise, and evaluate staff within assigned departments, fostering a culture of collaboration and continuous improvement.
• Ensure branch cleanliness and maintenance standards to promote a safe and inviting facility.
• Support membership and program initiatives including member retention, registration, and development efforts.
• Serve as the Executive Director during their absence and collaborate across departments and YX Teams as needed.

Knowledge & Skills

Candidates should demonstrate strong leadership, team management, and operational oversight skills. Experience supervising staff across multiple program areas is required. A high school diploma is required, with college coursework or a degree preferred. A minimum of three years of leadership experience is essential, along with excellent communication and computer skills. Candidates must be willing to obtain certifications in wellness, aquatics, and other department areas as needed.

Why Join Us?

The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all. The Y is a cause-driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility. Be part of an organization that is best in class for member experience, team development, and community impact.

Compensation and Benefits

The salary range for this position is $55,366 - $62,287 per year. We offer an exciting, fun, inclusive, growth-oriented work environment that includes strong health benefits options, 12% employer-paid retirement upon meeting eligibility, childcare discount, complimentary Y membership, and continuous professional development.