Service Delivery Associate - Malvern, PA

Xerox; Malvern (AR); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Competitive pay

Benefits from day one

401(k) match

PTO & holidays

Work-life balance

Job summary

Xerox Holdings Corporation is seeking a reliable Service Delivery Associate to manage daily receipt, sorting and distribution of inbound and outbound packages across multiple buildings. The role involves frequent movement between campuses and requires strong organization and attention to detail.

The ideal candidate will handle multiple deliveries, coordinate with carriers and staff, and maintain a safe, efficient mailroom environment. This position offers competitive pay and benefits.

Qualifications

• High school diploma or equivalent required.
• Prior experience in mailroom, shipping/receiving, or facilities operations preferred.
• Ability to lift and transport packages up to 50 lbs regularly.
• Strong organizational skills and attention to detail.
• Basic computer skills for logging packages and communication.
• Good communication and customer service skills.
• Ability to work independently and navigate multiple buildings.

Responsibilities

• Receive all incoming packages from FedEx, UPS and other carriers.
• Log, sort, and assign incoming deliveries to designated package lockers across campus/buildings.
• Transport and distribute packages to lockers or recipients in a timely manner.
• Collect outgoing client packages and place in lockers and return to main office for shipment.
• Monitor and maintain the organization of mailroom and locker areas.
• Communicate with carriers, clients, and internal staff regarding package status.
• Track delivery issues and assist in resolving discrepancies or delays.
• Ensure compliance with safety and security protocols related to package handling.
• Support general mailroom and administrative operations as needed.

Skills

Organizational skills

Communication skills

Customer service

Attention to detail

Physical lifting up to 50 lbs

Independent worker

Driver's license

Basic computer skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Job Summary

We are seeking a reliable and detail-oriented Service Delivery Associate to manage the daily receipt, sorting, and distribution of inbound and outbound packages across multiple buildings. This role is essential to ensuring efficient delivery of office supplies and timely handling of client shipments. The ideal candidate is organized, punctual, and comfortable with a physically active role involving frequent movement between buildings.

Key Responsibilities

• Receive all incoming packages from FedEx, UPS and other carriers.
• Log, sort, and assign incoming deliveries to designated package lockers located across campus/buildings.
• Transport and distribute packages to appropriate locker locations or recipients in a timely manner.
• Collect outgoing client packages deliver and placed in designated lockers and return them to the main office for processing and shipment.
• Monitor and maintain the organization of mailroom and locker areas.
• Communicate with carriers, clients, and internal staff regarding package status and delivery procedures.
• Track delivery issues and assist in resolving discrepancies or delays.
• Ensure compliance with safety and security protocols related to package handling.
• Support general mailroom and administrative operations as needed.

Qualifications

• High school diploma or equivalent.
• Prior experience in mailroom, shipping/receiving, or facilities operations preferred.
• Ability to lift and transport packages (up to [insert weight limit, e.g., 50 lbs]) on a regular basis.
• Strong organizational skills and attention to detail.
• Basic computer skills for logging packages and communication.
• Good communication and customer service skills.
• Ability to work independently and navigate multiple buildings or workspaces efficiently.
• Drivers' license.

What We Offer

• Competitive hourly compensation with overtime potential
• Comprehensive benefits from day one (medical, dental, vision, life insurance)
• 401(k) with company match
• Paid time off, holidays, and personal days
• A culture that prioritizes flexibility, safety, and work-life balance

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