Service Deliver Manager

SGS Consulting; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

SGS Consulting is seeking a proactive professional to support service delivery planning across core service types. You will coordinate internal and external teams, manage reactive work orders, and foster relationships with execution and support teams to ensure rapid response and exceptional customer experience.

The role requires strong organizational skills, experience with CRM and service management tools, and the ability to multitask under pressure while maintaining high service standards.

Qualifications

• Familiarity with the systems we support.
• Strong interpersonal skills in high-stress situations.
• Exceptional communication skills - verbal and written.

Responsibilities

• Service Delivery Planning for all core service types.
• Service Agreements.
• Reactive work orders.
• Quoted Service.
• Relationship Development with execution/action teams.
• Coordination of internal and external teams and subcontractors in a rapid response business environment.
• Networking internally and externally.

Skills

Microsoft Office

Interpersonal Skills

Communication Skills

Multitasking

Customer Service

Tools

Genesys Call System

Salesforce (bFO/bFS Lightning)

Tableau

Microsoft Dynamics

Job description

Job Responsibilities:

Service Delivery Planningfor all core service typesService AgreementsReactive work ordersQuoted ServiceRelationship Developmentwith execution/action teamsCoordination of internal and external teams and subcontractors in a rapid response business environmentNetworking internally and externally

Skills:

Strong Experience with Microsoft OfficeVirtual (PC Based) Call Systems (Genesys system preferred)Work Order Management Systems (Salesforce bFO/bFS Lightning preferred)Tableau (user level)Microsoft Dynamics (Preferred)Commitment to excellent customer serviceBest in class organizational skillsAbility to manage and prioritize multiple responsibilities simultaneouslyShape Expectations & OutcomesComplete and accurate Customer Service Request IntakeResponse timeAccuracy of work order creationPrioritization Material OrderingCoordination of supplemental labor, subcontractors, outside service providers, etc. Planning and SchedulingEducation/Experience:

Education/Experience:

Familiarity and a general understanding of the systems we support and the components withinStrong interpersonal skill including the ability to manage in highly charged situations internally and externallyExceptional communication skills - verbal and written