Service Data & Process Optimization Analyst

Alpitronic; Charlotte, Northern (NC, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life and Disability Insurance

401(k) Retirement Savings Plan with (

Paid Time Off (PTO)

Paid Holidays

Job summary

Alpitronic Americas is seeking a Service Data & Process Improvement Analyst to transform complex service data into actionable insights that improve product reliability, service performance and the customer experience.

This role goes beyond reporting and dashboards; you will analyze service cases, root causes and corrective actions to uncover patterns and translate data into meaningful product and process improvements.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Business Analytics, Data Science or related field, or equivalent experience.
• Experience analyzing large/complex datasets and translating findings into business recommendations.
• Strong understanding of statistical analysis, data exploration and visualization.
• Experience with SQL, Python, R or similar tools; Python preferred.
• Experience developing dashboards with Power BI or Tableau.
• Databricks or similar data platforms are a plus.
• Strong analytical and structured problem-solving skills.
• Ability to identify patterns, investigate root causes and communicate findings clearly.
• Ability to manage multiple priorities and work independently in a fast-moving environment.

Responsibilities

• Analyze service case data, root causes and corrective actions to identify recurring trends.
• Explore large datasets to uncover opportunities to improve service performance and reliability.
• Translate findings into actionable recommendations for Service, Engineering, Quality and Product Management.
• Develop approaches to automate pattern recognition and accelerate issue identification.
• Build reports, dashboards and visualizations that communicate trends, risks and opportunities.
• Establish metrics and analytical approaches to measure service and process performance.
• Support root-cause investigations with data-driven analysis.
• Collaborate with US-based teams to turn findings into improvements.
• Partner with global teams to align initiatives with global processes.
• Identify opportunities to improve data quality, analytical processes and service workflows.
• Support continuous improvement initiatives across the Service organization.

Skills

Data analysis

Statistical analysis

Data visualization

SQL

Python

R

BI tools

Pattern recognition

Root-cause analysis

Independent work

Education

Bachelor's degree in CS/Engineering/Analytics

Tools

Databricks

Power BI

Tableau

Job description

Alpitronic Americas is seeking a Service Data & Process Improvement Analyst to transform complex service data into actionable insights that improve product reliability, service performance and the customer experience.

This role goes beyond reporting and dashboards; you will analyze service cases, root causes and corrective actions to uncover patterns and translate data into meaningful product and process improvements.