Service Customer Service Representative | Hourly - South Tacoma Honda

Gee Automotive Companies; Tacoma (WA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical and Dental insurance

Company-paid Life Insurance

401(k) with company match

Paid Time Off

Employee discounts on vehicles, parts,

Service

Training and development

Job summary

Gee Automotive Companies in Tacoma, WA is seeking a Service Customer Service Representative to deliver an exceptional experience to service customers from the initial phone call through the service appointment.

You will be part of a team in a modern dealership with a focus on customer satisfaction, ongoing training, and opportunities for advancement. The role includes a stable, full-time schedule and a supportive leadership team.

Qualifications

• Previous customer service or call center experience preferred.
• Excellent phone and communication skills.
• Ability to multitask and stay organised in a fast-paced environment.
• Basic computer and data entry skills.
• Positive attitude and strong work ethic.

Responsibilities

• Answer incoming service calls and respond to customer inquiries.
• Schedule, confirm, and reschedule service appointments.
• Make outbound calls regarding maintenance reminders, declined services, missed appointments, and follow-ups.
• Respond to customer leads via phone, text, email, and online inquiries.
• Document customer interactions in dealership software systems.
• Work with service advisors to maximise appointment show rates.
• Deliver professional and courteous customer service with every interaction.
• Follow established call, text, and email processes.
• Assist with service retention and customer satisfaction initiatives.
• Maintain accurate records and appointment information.

Skills

Customer service

Phone skills

Multitasking

Data entry

Professional demeanour

Tools

CRM software

Job description

Job Details

Location: South Tacoma Honda - Tacoma, WA 98409

Salary Range: $20.00 - $25.00 Hourly

Job Category: Service

Looking for a customer-focused role with a stable schedule, great team environment, and opportunities for growth? South Tacoma Honda is looking for a Service Customer Service Representative to help deliver an exceptional experience to our service customers from their first phone call through their service appointment.

Why Join South Tacoma Honda?

• Friendly, team-oriented culture
• Stable, full-time employment
• Growth and advancement opportunities
• Ongoing training and development
• Modern dealership facilities
• Supportive leadership team
• Employee discounts on vehicles, parts, and service

Service Customer Service Representative Job Responsibilities

• Answer incoming service calls and respond to customer inquiries
• Schedule, confirm, and reschedule service appointments
• Make outbound calls to customers regarding maintenance reminders, declined services, missed appointments, and follow-up communication
• Respond to customer leads through phone, text, email, and online inquiries
• Accurately document customer interactions in dealership software systems
• Work closely with service advisors and service management to maximise appointment show rates
• Deliver professional and courteous customer service with every interaction
• Follow established call, text, and email processes
• Assist with service retention and customer satisfaction initiatives
• Maintain accurate records and appointment information

Service Customer Service Representative Benefits and Compensation

• Employer-subsidised Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

Qualifications

• Previous customer service, call centre, scheduling, hospitality, retail, or administrative experience preferred
• Strong phone and communication skills
• Ability to multitask and stay organised in a fast-paced environment
• Basic computer and data entry skills
• Positive attitude and strong work ethic
• Professional and customer-focused demeanour
• Ability to work a flexible schedule, including occasional Saturdays

Corporate requirements: Must be 18 years or older with a valid driver's licence and clean driving record, able to pass a criminal background check and pre-employment drug screen.