Service Advisor - BMW OF FAIRFAX

Sonic Automotive, Inc.

Fairfax (VA)

Híbrido

USD 80 000 - 150 000

Tempo integral

Há 12 dias

Uma candidatura completa num minuto

Currículo e carta de apresentação personalizados, prontos a enviar.

Ultrapassa os filtros ATS

Vantagens oferecidas por esta oferta de emprego

401(k) with Company Match

Paid Time Off

Sundays Off

Closed on Thanksgiving & Christmas

Employee pricing on purchases & leases

Gym membership discounts

Travel deals on hotels, rentals & air

Career growth in a Fortune 500 Company

Resumo da oferta

BMW OF FAIRFAX in Fairfax, VA is seeking a Service Advisor to join Sonic Automotive, Inc. You will greet customers, document issues, explain services, schedule appointments, and coordinate with technicians to ensure timely repairs.

Minimum 1+ year of service advisor experience, strong communication skills, and a valid driver's license are required. Must be authorized to work in the USA and able to pass pre-employment checks.

Qualificações

1+ years of experience as a Service Advisor in an automotive dealership.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.

Responsabilidades

Greet customers in a friendly and professional manner.
Document customer vehicle issues accurately.
Explain recommended services and repairs to customers.

Conhecimentos

Customer service

Communication

Multitasking

Time management

Ferramentas

CDK

Descrição da oferta de emprego

Service Advisor - BMW OF FAIRFAX in Fairfax, VA at Sonic Automotive

Location: 8427 Lee Highway
Fairfax, VA 22031

Job Type: Other

Experience: Mid-Senior Level

About

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

AtBMW OF FAIRFAX,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Performance-based earnings range: $80,000 to $150,000+ / year

Job Description

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

Greet customers in a friendly and professional manner.
Listen to customers' concerns and accurately document their vehicle issues.
Provide detailed explanations of recommended services and repairs.
Communicate estimated costs and obtain customer approval for services.
Schedule appointments and manage service bay availability.
Coordinate with the service technicians to ensure timely completion of repairs.
Update customers on the status of their vehicles throughout the service process.
Provide accurate repair timelines and inform customers of any delays.
Create and maintain detailed service records for each customer.
Prepare and explain invoices to customers, including a breakdown of services performed.
Process payments and handle any billing inquiries.
Follow up with customers after service to ensure satisfaction and address any concerns.
Resolve customer complaints or issues promptly and professionally.
Stay informed about the latest automotive technologies and services.
Provide customers with information about maintenance schedules and recommended services.
1+ years of experience as a Service Advisor in an automotive dealership.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.
Ability to multitask and thrive in a fast-paced environment.
Excellent organizational and time-management skills.
Familiarity with service department operations and procedures.
Valid driver's license and a clean driving record.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications:

Experience using and working with CDK
Performance-based earnings range: $80,000 to $150,000+ / year
- Actual earnings depend on performance. High-performing professionals who consistently meet and exceed store and corporate goals often earn well above this range.

Schedule: