Service Customer Care Rep

Crown Equipment Corporation; Maumee (OH); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health/Dental/Vision/Prescription Drug

401K Retirement Savings Plan

Life and Disability Benefits

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Zusammenfassung

Crown Equipment Corporation is hiring for a Customer Service Representative in Maumee, OH. You will handle inbound calls from customers and technicians, dispatch field staff, and process billing and payroll records.

This role supports multiple departments and requires strong communication and organizational skills. Minimum qualifications include a high school diploma and less than two years' related experience.

Qualifikationen

• Less than 2 years related experience.
• High school diploma or equivalent.

Aufgaben

• Process incoming calls from Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Kenntnisse

Excellent phone skills

Communication

Organizational skills

Math skills

Computer skills

Leadership

Multitasking

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

Company Description

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Location: Maumee, OH, US, 43537

Company Description

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Duties

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Minimum Qualifications

• Less than 2 years related experience
• High school diploma or equivalent

Preferred Qualifications

• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Compensation And Benefits

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities

Nearest Major Market: Toledo

Job Segment: Customer Service Representative, Warehouse, Customer Service, Sales, Manufacturing