Guest Experience Lead (GEL)

McDonald's Restaurants Limited; Worcester (MA); Vor Ort; USD 17.000 - 22.000; Teilzeit

Benefits dieser Stelle

Enhanced Safety Measures

Flexible Scheduling

Health Insurance

401K

Sick Pay

Free Meals during work

30% off family meals every day

Free Uniforms

World Class Training

Employee Rewards

Archways to Opportunity

Tuition Reimbursement – up to $3,000

Zusammenfassung

McDonald’s is hiring a part-time Guest Experience Leader to engage customers at every stage of the journey, from greeting to seating and ordering assistance. You’ll help guests use self-order kiosks, resolve concerns, and keep the restaurant clean and welcoming.

Join a team that values safety, career development, and family-friendly scheduling, with benefits like tuition assistance and training opportunities to advance your education and skills.

Aufgaben

• Checking in with guests to inquire about the food and restaurant experience, ensuring that they have everything they need
• Expertly handle guest concerns and know when it is appropriate to bring an issue to management
• Assisting guests with the self-order kiosks and troubleshooting common issues
• Partnering with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests’ needs at all times
• Paying special attention to assist families with children and guests with special needs
• Sharing the latest restaurant promotions and special offers with guests, including deals on the Mobile Order & Pay app
• Identifying potential areas of improvement and sharing these opportunities with management

Jobbeschreibung

We are hiring motivated part-time Guest Experience Leaders!

Start moving forward safely today – McDonald’s corporate-owned and franchise restaurants have over 50 procedures in place to help ensure the safety and wellbeing of Crew Members, customers, and the community.

Start building your future today - Build your skills through world-class training and pursue your education. We offer college tuition assistance, free high school completion programs, free English language classes, and even career advising to help employees achieve their goals.

Start a flexible schedule today - Get a job that fits your life and encourages you to balance what’s important to you.

Responsibilities:

The Guest Experience Leader interacts with the guest at every stage of the Customer Journey by:

• Checking in with guests to inquire about the food and restaurant experience, ensuring that they have everything they need

• Expertly handle guest concerns and know when it is appropriate to bring an issue to management

• Assisting guests with the self-order kiosks and troubleshooting common issues

• Partnering with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests’ needs at all times

• Paying special attention to assist families with children and guests with special needs (e.g., getting down on one knee when talking to a child, carrying trays, helping to find seating)

• Sharing the latest restaurant promotions and special offers with guests, including deals on the Mobile Order & Pay app

• Identifying potential areas of improvement and sharing these opportunities with management

Benefits & Perks

Enhanced Safety Measures

Flexible Scheduling

Health Insurance

401K

Sick Pay

Free Meals during work

30% off family meals every day

Free Uniforms

World Class Training

Employee Rewards

Archways to Opportunity

Tuition Reimbursement – up to $3,000 per year

Finish you High School diploma

Master English language skills

Earn your college degree

Free career advising

McDonald’s Corporation and McDonald’s USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company.

McDonald’s and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We’re following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.