Service Crew Guest Experience Lead (GEL)

McDonald's Restaurants Limited; Seymour (IN); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Training and advancement

Weekly pay

Health benefits

Résumé du poste

McDonald’s is hiring a Guest Experience Lead in Seymour, IN. The role focuses on guiding guests through a positive experience, resolving concerns, and working with the team to keep the restaurant welcoming and clean.

You’ll help guests understand promotions, benefits of the McDonald’s App, and Mobile Order & Pay, while growing with training and advancement opportunities. Flexible scheduling and full-time/part-time options available.

Qualifications

• Must be able to lead guest interactions with a friendly, solution-focused approach.
• Able to communicate effectively with guests and team members.
• Demonstrates a hospitable demeanor and a desire to learn and grow.
• Comfortable handling guest concerns and providing timely resolutions.

Responsabilités

• Lead the guest experience by checking in with guests and ensuring enjoyment.
• Be the solution by handling guest concerns and resolving issues to satisfaction.
• Collaborate with the team to maintain a welcoming, clean restaurant environment.
• Promote and explain McDonald’s App promotions and Mobile Order & Pay benefits.

Connaissances

Guest experience

Leadership

Communication

Teamwork

Description du poste

Guest

Experience Lead

Flexible scheduling with a side of always feeling valued. A

job at McDonald’s offers a job combo that fits YOU.

PERKS & BENEFITS:

• #crew_min_wage hourly starting rate plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly pay with optional direct deposit
• Medical, dental, and vision benefits*
• And much, much more!

*Available to full time employees in select locations.

Full-time, part-time, breakfast, lunch, late nights, weekends-whatever works for you, opportunities are available anytime-we’ve got a job combo specifically for you!

This role is vital to the guest experience because you'll:

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To be successful in this position, you’ll need:

• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

Requsition ID: PDX_MC_2B3958F6-8B7B-42A3-A94A-62AB385A83C9_75201

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws.