Service Coordinator Supervisor

Higher Ground IHS; New York (NY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental insurance

Opportunity for advancement

Job summary

Higher Ground IHS in New York is seeking a Service Coordination Supervisor to oversee Service Coordinators ensuring high-quality services for individuals with disabilities and seniors. The role involves leadership, compliance monitoring, and professional development.

The ideal candidate will hold relevant licenses and have substantial experience in case management. Excellent communication skills and a strong understanding of community-based supports are essential for success in this position.

Strong benefits package included.

Qualifications

• Candidates must meet NYS Service Coordinator qualifications.
• Minimum one year of case management/service coordination experience.
• Experience as an NHTD/TBI Service Coordinator preferred.

Responsibilities

• Supervise Service Coordinators according to state regulations.
• Review and approve Individual Service Plans for compliance.
• Conduct periodic file audits and case reviews for quality assurance.
• Provide training and mentoring to Service Coordinators.

Skills

Community-based supports understanding

Leadership in supervision

Interpersonal communication

Organizational abilities

Proficiency in Microsoft Office

Education

LMSW or LCSW

Master’s/Doctorate in Social Work, Psychology, or Gerontology

Licensed Physical Therapist or Registered Nurse

Certified Teacher of Students with Disabilities

Licensed Occupational Therapist

Tools

EHR systems

Data entry software

Job description

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement

Position Summary

The Service Coordination Supervisor provides leadership, oversight, and support to Service Coordinators, ensuring high-quality, person-centered services for individuals with disabilities and/or seniors. The Supervisor ensures all planning, coordination, and documentation meet New York State Department of Health (DOH) requirements. This position promotes independence, community inclusion, and self-determination through effective supervision, compliance monitoring, and professional development.

Essential Duties & Responsibilities

• Supervise Service Coordinators in accordance with state regulations and agency policy.
• Hold monthly individual supervision meetings and maintain required documentation.
• Review and approve Individual Service Plans (ISPs) and Revised Service Plans (RSPs) for accuracy, compliance, and person-centered content.
• Meet potential and active participants in person before any ISP/RSP completion, unless doing so would cause a delay.
• Conduct periodic file audits and case reviews to ensure regulatory compliance and quality service delivery.
• Monitor caseload distribution and assist in assigning and balancing workloads.
• Provide training, mentoring, coaching, and performance feedback to Service Coordinators.
• Ensure timely documentation, service notes, and full compliance with agency and state guidelines.
• Participate in interdisciplinary team meetings, case conferences, and required staff development sessions.
• Report compliance issues or program concerns to the Program Director or Executive Director.
• Maintain up-to-date knowledge of NYS regulations, DOH guidance, and best practices.
• Support a culture of accountability, professionalism, and teamwork.
• Carry a caseload of up to 10 participants when needed.

Minimum Qualifications

Candidates must meet NYS Service Coordinator qualifications. One of the following is required:

• LMSW or LCSW (NYS Education Department)
• Master’s/Doctorate in Social Work, Psychology, or Gerontology
• Licensed Physical Therapist, Registered Nurse, Certified Teacher of Students with Disabilities, Certified Rehabilitation Counselor (CRCC), Licensed Speech Pathologist, or Licensed Occupational Therapist

Experience

Minimum one year of case management/service coordination experience, including referrals and linkage to community services for individuals with disabilities and/or seniors. Experience as an NHTD/TBI Service Coordinator is strongly preferred.

Supervisory Requirements

• Must supervise Service Coordinators and provide ongoing oversight and training.
• Maintain supervision documentation and provide records for audits or reviews.

Knowledge, Skills & Abilities

• Strong understanding of community-based supports and service systems.
• Leadership skills in supervision, mentoring, and performance management.
• Knowledge of person-centered planning and service coordination best practices.
• Excellent interpersonal, communication, and organizational abilities.
• Ability to interpret and apply NYS DOH regulations.
• Proficiency in Microsoft Office, data entry, and EHR systems.
• Ability to manage multiple priorities in a compliance-driven environment.

Working Conditions

• A combination of office and community-based work.
• Travel required for participant visits and meetings.
• Valid NYS driver’s license and reliable transportation required.
• Occasional evening or weekend hours may be necessary.

Compensation & Benefits

Competitive salary based on education and experience, with health, dental, and vision benefits, PTO, holidays, and training opportunities.

Equal Opportunity Statement

Higher Ground IHS Inc. is an Equal Opportunity Employer and prohibits discrimination based on any protected classification under applicable law.