Service Coordinator

PRIORITY CARES HOME SERVICES; New York (NY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work from home options

Opportunities for professional development

Job summary

PRIORITY CARES HOME SERVICES seeks a Service Coordinator for the NHTD/TBI Waiver Program in New York. You will manage care coordination needs for individuals enrolled in these programs, ensuring they receive necessary supports to live successfully in the community.

Key responsibilities include care planning, participant advocacy, and maintaining compliance with documentation standards. A Bachelor’s degree in a relevant field and 1–2 years of related experience are required. Our supportive team culture emphasizes meaningful work.

Qualifications

• 1–2 years of experience in human services or care coordination.
• Strong organizational skills to manage a caseload.
• Excellent written and verbal communication skills.

Responsibilities

• Manage care coordination for participants in NHTD/TBI programs.
• Serve as the primary contact for participants and their families.
• Ensure compliance and proper documentation.

Skills

Organizational skills

Communication skills

Knowledge of Medicaid Waiver programs

Bilingual (preferred)

Education

Bachelor's degree in Social Work, Human Services, Psychology, or related field

Tools

Microsoft Office

HHAeXchange or similar platforms

Job description

Benefits:

• 401(k)
• Help or transport service
• Training & development

Priority Cares Home Services

Priority Cares Home Services (PCHS) is a New York State Licensed Home Care Services Agency (LHCSA) dedicated to helping individuals live independently and with dignity in their own homes and communities. We serve clients across all five NYC boroughs as well as Rochester and Monroe County, providing compassionate, person-centered care through the NHTD Waiver, TBI Waiver, Managed Long Term Care (MLTC), and Personal Care Aide (PCA) programs.

Our mission is simple: to keep people out of institutions and in the community where they belong. Our team of service coordinators, caregivers, and support staff work every day to make that mission a reality for the individuals we serve.

Position Summary

The Service Coordinator for the NHTD/TBI Waiver Program is a critical member of the Priority Cares Home Services team, responsible for managing the care coordination needs of individuals enrolled in the Nursing Home Transition and Diversion (NHTD) and Traumatic Brain Injury (TBI) Medicaid Waiver programs. The Service Coordinator serves as the primary point of contact for participants, their families, and all service providers, ensuring that each individual receives the supports they need to live safely and successfully in the community.

Key Responsibilities

Care Planning & Coordination

Participant Advocacy & Support

Documentation & Compliance

Communication & Collaboration

Qualifications

Required

• Bachelor's degree in Social Work, Human Services, Psychology, Nursing, or a related field
• Minimum 1–2 years of experience in human services, care coordination, or a related field
• Knowledge of New York State Medicaid Waiver programs, particularly NHTD and/or TBI
• Strong organizational skills with the ability to manage a caseload and meet deadlines
• Excellent written and verbal communication skills
• Proficiency in standard computer applications (email, Microsoft Office, electronic records systems)

Preferred

• Prior experience as a Service Coordinator in the NHTD or TBI Waiver program
• Bilingual candidates are strongly encouraged to apply
• Experience working with individuals with physical disabilities, traumatic brain injuries, or complex medical needs
• Familiarity with HHAeXchange (HHAX) or similar home care management platforms

What We Offer

• Competitive salary commensurate with experience
• Comprehensive benefits package
• Meaningful work making a direct impact in the lives of New Yorkers with disabilities
• Supportive team environment with leadership dedicated to quality care
• Opportunities for professional development and growth within Priority Groups

Flexible work from home options available.