Service Coordinator - New Castle County

Wraparoundmd; Delaware; On-site; USD 48,000 - 64,000; Full time

Job summary

Wraparoundmd in Delaware seeks a Youth Rehabilitation Service Coordinator to manage a caseload of youth (ages 12–21) within the juvenile justice system, connecting them to community-based resources to meet court-mandated conditions.

You will develop individualized service plans, coordinate with families, legal entities, and schools, and ensure access to mental health, education, and vocational services across New Castle County.

Qualifications

• Bachelor's degree in Social Work, Criminal Justice, Psychology, or a related field.
• Minimum 2 years of experience with at-risk youth, juvenile probation, or community-based social services.
• Clearances: intensive criminal background checks and child abuse clearances.

Responsibilities

• Manage caseload and develop ISPs with goals and timelines.
• Coordinate with families, defense attorneys, probation officers, and schools.
• Provide crisis intervention and develop safety plans.
• Maintain confidential electronic records and ensure legal compliance.

Skills

Communication

Empathy

Organization

Cultural Competency

Education

Bachelor's degree

Job description

Job Summary

The Youth Rehabilitation Service Coordinator manages a caseload of young individuals (typically ages 12–21) who are navigating the juvenile justice system by connecting them to community based resources to address court mandated conditions while bridging and restoring community affiliation. You will develop individualized success plans, coordinate with families and legal entities, and ensure the youth has access to mental health, educational, and vocational resources. This position will service New Castle County.

Key Responsibilities

1. Case Management & Assessment

• Conduct comprehensive intake assessments to determine a youth's social, emotional, and educational needs.
• Develop Individualized Service Plans (ISPs) with specific goals and timelines.
• Monitor progress through regular one-on-one check-ins and site visits.

2. Advocacy & Coordination

• Act as a liaison between the youth, their family, defense attorneys, probation officers, and school administrators.
• Represent the youth’s progress in court hearings or multidisciplinary team meetings.
• Refer youth to specialized services such as substance abuse counseling, anger management, or trauma-informed therapy.

3. Crisis Intervention

• Provide immediate support during behavioral crises or family conflicts.
• Develop safety plans for youth at risk of self-harm or those living in unstable environments.

4. Documentation & Compliance

• Maintain accurate, confidential electronic records of all interactions and milestones.
• Ensure all services provided meet state and federal legal mandates for juvenile justice.

Required Qualifications

• Education: A Bachelor’s degree in Social Work, Criminal Justice, Psychology, or a related field is typically the minimum.
• Experience: 2+ years of experience working with at-risk youth, juvenile probation, or community-based social services.
• Clearances: Must pass intensive criminal background checks and child abuse clearances.

Essential Skills

• Communication – De-escalation techniques, active listening, and persuasive report writing.
• Empathy – Ability to build trust with guarded or traumatized youth without losing professional boundaries.
• Organization – Managing high caseloads with strict legal deadlines.
• Cultural Competency – Understanding the diverse socioeconomic backgrounds and systemic challenges facing the youth served.