Service Coordinator (NCC)

Wraparound Maryland; Delaware; On-site; USD 42,000 - 56,000; Full time

Job summary

Wraparound Maryland Inc. is seeking a Youth Rehabilitation Service Coordinator to manage a caseload of youths navigating the juvenile justice system.

You will connect them to community resources and develop individualized success plans, coordinating with families and legal entities in New Castle County. Responsibilities include intake assessments, service plan development, progress monitoring, and court or team presentations.

Qualifications

• Bachelor’s degree or related field required.
• 2+ years of experience with at-risk youth, juvenile probation, or community-based social services.
• Must pass intensive criminal background checks and child abuse clearances.

Responsibilities

• Perform intake assessments to determine social, emotional, and educational needs.
• Develop Individualized Service Plans (ISPs) with goals and timelines.
• Monitor progress through regular check-ins and visits.
• Serve as liaison between youth, family, attorneys, probation officers, and school staff.
• Represent youth in court hearings or multidisciplinary meetings.
• Refer youth to substance abuse counseling, anger management, or trauma therapies.
• Provide crisis support during behavioral incidents and create safety plans.
• Maintain confidential electronic records and ensure services meet mandates.

Skills

Communication

De-escalation

Active listening

Report writing

Empathy

Organization

Cultural competency

Education

Bachelor's degree in Social Work/Criminal Justice/Psychology

Job description

Job Summary

The Youth Rehabilitation Service Coordinator manages a caseload of young individuals (typically ages 12–21) who are navigating the juvenile justice system by connecting them to community based resources to address court mandated conditions while bridging and restoring community affiliations. You will develop individualized success plans, coordinate with families and legal entities, and ensure the youth has access to mental health, educational, and vocational resources. This position will service New Castle County.

Key Responsibilities

1. Case Management & Assessment

• Conduct comprehensive intake assessments to determine a youth's social, emotional, and educational needs.
• DevelopIndividualized Service Plans (ISPs)with specific goals and timelines.
• Monitor progress through regular one-on-one check-ins and site visits.

2. Advocacy & Coordination

• Act as a liaison between the youth, their family, defense attorneys, probation officers, and school administrators.
• Represent the youth’s progress in court hearings or multidisciplinary team meetings.
• Refer youth to specialized services such as substance abuse counseling, anger management, or trauma-informed therapy.

3. Crisis Intervention

• Provide immediate support during behavioral crises or family conflicts.
• Develop safety plans for youth at risk of self-harm or those living in unstable environments.

4. Documentation & Compliance

• Maintain accurate, confidential electronic records of all interactions and milestones.
• Ensure all services provided meet state and federal legal mandates for juvenile justice.

Required Qualifications

• Education: A Bachelor’s degree in Social Work, Criminal Justice, Psychology, or a related field is typically the minimum.
• Experience: 2+ years of experience working with at-risk youth, juvenile probation, or community-based social services.
• Clearances: Must pass intensive criminal background checks and child abuse clearances.

Essential Skills

Skill Category Key Competencies Communication De-escalation techniques, active listening, and persuasive report writing. Empathy Ability to build trust with guarded or traumatized youth without losing professional boundaries. Organization Managing high caseloads with strict legal deadlines. Cultural Competency Understanding the diverse socioeconomic backgrounds and systemic challenges facing the youth served.