Sr Service Technician

Pavion; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Pavion, headquartered at Chantilly, VA, seeks a Sr Service Technician to join its integration team. You will provide onsite support for complex fire, security, and communications systems, delivering excellent customer service and maintaining equipment in client facilities.

Required skills include IP/Networking, AV control programming with Creston/Extron/AMX, Pro Audio/DSP, and IP Video certification. Travel to client sites is occasional; the role offers a path in Pavion's growing integration

Qualifications

• High School Diploma or GED.
• 3-5 years of experience in a similar technical role.
• Valid driver's license and clean driving record.
• Familiarity with IP/Networking and OS environments.
• AV control programming experience with Creston, Extron, or AMX.
• Strong SOWs, blueprint reading, and device installation practices.
• Pro Audio, DSP, and Live Sound experience.
• IP Video Based Certification.

Responsibilities

• Provide onsite customer support for technical issues.
• Perform field service calls, installations, and preventive maintenance.
• Diagnose system issues and identify corrective actions.
• Troubleshoot equipment and replace defective parts.
• Manage service tickets and report time and activities.
• Coordinate with management to improve processes.
• Occasional travel to service projects.

Skills

IP/Networking

AV control programming

Pro Audio experience

DSP / Live Sound

IP Video Certification

Driver's license

Education

High School Diploma or GED

Tools

Creston

Extron

AMX

Job description

VA - Chantilly HQ
Corporate Headquarters
4151 Lafayette Center Dr
Chantilly, VA 20151, USA

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Sr Service Technician to join our integration business unit.

Primary Responsibilities:

• Serve in a direct customer facing role providing onsite support for various technical issues
• Provide outstanding customer service to improve customer relationship
• Receive and perform field service calls, installations and preventive maintenance on commercial equipment
• Diagnoses various system issues to determine system state and identify required corrective action
• Troubleshoot equipment malfunctions utilizing standard and specialized test equipment
• Repair or replace worn, damaged or defective parts
• Requests replacement parts and work with end user once delivered to ensure the system is restored to operational status
• Provides technical support and training to end users
• Manages workload using the service management ticketing system
• Assists in the installation and configuration of various hardware and software components for new installations and/or service maintenance jobs
• Maintain service van inventory to effectively respond to customer calls for service
• Maintain vehicle and tools in good working order
• Collaborates with management to identify process improvement areas, improve efficiency, workflows and processes
• Complies with all policies, procedures and standards
• Accurately report activities related to work orders and timecard reporting for invoicing and tracking
• Occasional travel outside of the normal work area for service projects
• Share knowledge and tips regarding to improve overall service with the rest of the team
• Maintain competent understanding of CTSI services, products, and industry sectors
• Meet or exceed individual goals
• Other duties as assigned

Basic Qualifications:

• High School Diploma or GED
• 3-5 Years of Experience working in similar technical role
• Valid drivers license and acceptable driving record
• Familiarity with IP/Networking and comfortable navigating various OS evolutions
• AV control programming experience Creston, Extron, AMX. Or ability to work with programmers to load updated Control Programming Files and test changes as necessary
• Solid understanding of SOW’s, blueprint drawing comprehension, schematics, and device installation best practices
• Pro Audio Experience, DSP, and Live Sound applications
• IP Video Based Certification
• Valid drivers license and acceptable driving record

Preferred Qualifications:

• Industry certification(s)
• Basic computer skills, strong written and verbal communication, strong sense of customer service
• Experience using standard electrical test equipment or specialty test equipment used with network systems, AV equipment, Healthcare systems, or Security equipment

Disclaimer:This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you require accommodation or assistance during the application process, please contact us at [e-mail]. Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.