Service Coordinator II - Energy Systems

Generac Power Systems; Denver (CO); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Product discounts

Job summary

Energy Systems in Denver, CO is seeking a Service Coordinator II to join its Service Department. You will be the first point of contact for customers, manage service calls, job tracking, invoicing, and contract setup, while mentoring junior staff and ensuring timely, quality service delivery.

You will coordinate technicians, maintain records, and support internal teams to optimize service operations and customer satisfaction in a dynamic, customer-focused environment.

Qualifications

• High School Diploma and relevant administrative experience.
• 3+ years in a service-related business handling admin tasks.
• Experience coordinating service calls and scheduling technicians.

Responsibilities

• Create jobs, answer incoming service calls, and assist with technician scheduling & dispatching.
• Schedule preventative maintenance and repairs with customers.
• Manage open work orders, including updating customer portals as needed.
• Track jobs through completion and ensure proper invoicing of completed work.
• Process new contracts and renewals in the company’s electronic management system.
• Meet regularly with the service operations team to review priorities.
• Provide support to other Service departmental roles as needed.
• Participate in a rotating on-call schedule (every 4–5 weeks) to handle emergency calls.
• Provide guidance and mentorship to Service Coordinator I team members.

Skills

Administrative experience

Scheduling

Customer service

Communication

Time management

Education

High School Diploma

Tools

Microsoft Office

FieldServio

SAP

Job description

Denver, CO - USA

Full time

JR18111

We are Energy Systems, the leader in industrial power solution sales, service, and rentals.

With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

We’re seeking a Service Coordinator II to join our Service Department. In this role, you’ll be the first point of contact for customers, managing service calls, job tracking, invoicing, and contract setup. You’ll play a key part in ensuring smooth workflows, timely communication, and high-quality service delivery while supporting both customers and internal teams.

Your Impact

As a Service Coordinator II, you’ll ensure that service operations run efficiently from start to finish. By coordinating technicians, managing customer needs, and maintaining accurate records, you’ll directly contribute to customer satisfaction, operational excellence, and team success. You’ll also mentor and support other service roles, helping to strengthen the overall performance of the department.

What You’ll Do

• Create jobs, answer incoming service calls, and assist with technician scheduling & dispatching

• Schedule preventative maintenance and repairs with customers

• Manage open work orders, including updating customer portals as needed

• Track jobs through completion and ensure proper invoicing of completed work

• Process new contracts and renewals in the company’s electronic management system

• Meet regularly with the service operations team to review priorities

• Provide support to other Service departmental roles as needed

• Participate in a rotating on-call schedule (every 4–5 weeks) to handle emergency calls

• Provide guidance and mentorship to Service Coordinator I team members

Minimum Qualifications

• High School Diploma

• 3+ years of administrative experience in a service-related business

Preferred Qualifications

• Bachelor’s degree in Business or related field

• Degree in Diesel Technology or related discipline

• 5+ years of administrative experience in a service-related business

• 5+ years of scheduling field technicians and/or customer service

Technical Expertise

• Proficiency with Microsoft Office applications (Outlook, Word, Excel)

• Working knowledge of business enterprise systems (e.g., FieldServio, SAP)

• Ability to interpret schematic and service documentation

• Strong organizational and time management skills to prioritize tasks

• Interpersonal skills to work collaboratively with both internal teams and external customers

• Basic math skills for percentages, multipliers, sales tax, and totals on orders

• Ability to remain calm and effective under pressure

What You’ll Get

• The opportunity to play a critical role in supporting a growing service department

• Exposure to industry-leading tools, systems, and service practices

• Experience in a dynamic, customer-focused environment with opportunities to expand your skills

• Collaboration with a supportive team that values problem-solving, communication, and continuous improvement

Why you’ll love it here

• Comprehensive Benefits : Health, dental, vision, 401(k), and more.

• Culture of Celebration : Fun Days and employee engagement days

• Mission-Driven Work : When storms hit, we step up. Whether it's supporting customers or hitting the line—our teams rise to the challenge.

• Product Discounts & Loan Programs : Perks that extend beyond the workplace.

Compensation

Energy Systems is committed to fair and equitable compensation practices. The hourly rate for this role is $22.00 - $32.00 USD. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.