Service Coordinator II

Comprehensive Energy Services, Inc; Longwood (FL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Company Paid Life Insurance and Short

Job summary

Comprehensive Energy Services, Inc is seeking an Experienced Service Coordinator II to support the operations management team. The role will coordinate field service, dispatch technicians, and ensure timely completion of work to meet customer expectations.

The ideal candidate will have at least five years of service-related experience, strong organizational and communication skills, and the ability to manage multiple tasks while maintaining cost awareness and customer satisfaction.

Qualifications

• Minimum of five years of service-related experience, managing service operations, and/or service scheduling.
• High school diploma or equivalent required.
• Associate's degree preferred.

Responsibilities

• Receive customer requests for unscheduled or scheduled service, and dispatch technicians as needed.
• Request and manage permitting, liens, and notary.
• Ensure work has been performed to the customer's expectations and provides customer follow up as needed.
• Answer customer inquiries and resolves or escalates customer issues, as needed.
• Reconcile all service requests daily upon completion of the service job.
• Provided follow-up on activities to ensure service will be completed within the expected timeline.
• Provide Technicians with service repair estimates as needed.
• Provide the customer with immediate quotes for any unexpected labor and/or costs that may occur.
• Follow-up with the customer on proposals extra work.
• Develop and maintain viable long-term relationships with customers and subcontractors.
• Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status and customer satisfaction.
• Researches and follows up on questions identified during monthly business review.
• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in Sage Management.
• Aim to keep all customers satisfied, both external and internal.
• Contact the customer within 24hrs of service completion to confirm the issue has been resolved to meet 100% guest satisfaction.
• Order all maintenance material and repair parts as needed.
• Escalate issues to appropriate individuals for timely follow-up as required. May require direct interaction with customers for a follow-up to secure purchase orders and/or meet special invoicing needs.
• Verify that all work orders have the correct billing information such as; rates, materials, miscellaneous charges, etc., before sending to Accounting for closure
• Forward all field generated sales lead to the appropriate Salesperson or Supervisor

Skills

Independent work

Organizational skills

Communication skills

Instruction reading

Multitasking

Prioritization

Project accounting

HVAC knowledge

Plumbing knowledge

Controls knowledge

MS Word

MS Excel

Relationship building

Analytical skills

Team player

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Sage Management

Job description

Comprehensive Energy Services, Inc. is hiring a Experienced Service Coordinator II!

Join a company that values people and is passionate about making a difference. Don't wait any longer to join our CES Team today!

Benefits Offered: Medical, Dental, Vision, Company Paid Life Insurance and Short Term Disability, Additional Life Insurance, Long Term Disability, Accident, Cancer, Hospital, 401 K, Paid Time Off, Holiday pay, and more!

Summary

Under general supervision, the Service Coordinator II will maximize resources, productivity, and profitability by supporting the operations management team. Additionally, the Service Coordinator will collaborate with the Field Supervisor and Service Manager to ensure all technical service work has been completed in a reasonable time and to our customer's satisfaction.

Essential Duties

• Receive customer requests for unscheduled or scheduled service, and dispatch technicians as needed
• Request and manage permitting, liens, and notary
• Ensure work has been performed to the customer's expectations and provides customer follow up as needed
• Answer customer inquiries and resolves or escalates customer issues, as needed
• Reconcile all service requests daily upon completion of the service job
• Provided follow-up on activities to ensure service will be completed within the expected timeline
• Provide Technicians with service repair estimates as needed
• Provide the customer with immediate quotes for any unexpected labor and/or costs that may occur
• Follow-up with the customer on proposals extra work
• Develop and maintain viable long-term relationships with customers and subcontractors
• Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status and customer satisfaction.
• Researches and follows up on questions identified during monthly business review
• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in Sage Management
• Aim to keep all customers satisfied, both external and internal.
• Contact the customer within 24hrs of service completion to confirm the issue has been resolved to meet 100% guest satisfaction
• Order all maintenance material and repair parts as needed
• Escalate issues to appropriate individuals for timely follow-up as required. May require direct interaction with customers for a follow-up to secure purchase orders and/or meet special invoicing needs.
• Verify that all work orders have the correct billing information such as; rates, materials, miscellaneous charges, etc., before sending to Accounting for closure
• Forward all field generated sales lead to the appropriate Salesperson or Supervisor

Experience / Education

• Minimum of five years of service-related experience, managing service operations, and/or service scheduling.
• High school diploma or equivalent required
• Associate's degree preferred

Qualifications, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Must demonstrate the ability to perform work independently
• Strong organizational skills with a proven track record showing attention to detail
• Superior verbal, reading, and writing skills; able to communicate at all levels
• Must be able to read and apply manufacturers' instructions and to communicate with customers, suppliers, and other CES employees clearly
• Must have the ability to simultaneously handle large projects, tasks, and issues with tact, cooperation, and persistence
• Able to prioritize work activities based upon financial impact to desired business goals
• Experience and/or basic project accounting/cost principles, desired
• Some knowledge of industry standards within the area of discipline; HVAC, Refrigeration, Controls, or Plumbing
• Possess basic computer skills including Microsoft Word and Excel
• Demonstrate the ability to develop relationships
• Strong analysis and judgment skills
• Works well in a team environment

Further details will be provided during the interview process and the job description. We are an Equal Opportunity Employer and a Drug-Free Work Place