Service Coordinator I - Outpatient Addiction Medicine

UPMC; Jamestown (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

UPMC Chautauqua is seeking a dedicated Service Coordinator to join our Outpatient Addiction Medicine team. This full-time, day shift position offers a stable schedule with no weekends or holidays and involves coordinating mental health services for individuals with serious diagnoses to support recovery, housing, and employment.

The role emphasizes assessment, service planning, and collaboration with a treatment team.

Qualifications

• Supports recovery-oriented services and coordination for individuals with serious mental health diagnoses.
• Required: Bachelor's degree in Human Services or related field; 12 credits in Human Services for non-Human Services majors.
• One year of related experience preferred; community settings experience preferred.

Responsibilities

• Coordinate mental health services per individual need as part of a treatment team; advocate and collaborate with family and supports.
• Develop assessments, service plans, and documentation; lead interdisciplinary planning meetings and ensure regulatory compliance.
• Attend training and maintain regular contact during hospitalizations and care transitions; maintain service activity records and on-call participation.

Education

Bachelor's Degree in a Human Services field (Social Work, Psychology or Counseling)

Additional coursework: 12 credits in Human Services for non-Human Services degrees

Job description

Service Coordinator – Outpatient Addiction Medicine

UPMC Chautauqua | Full-Time | Day Shift

UPMC Chautauqua is seeking a dedicated Service Coordinator to join our Outpatient Addiction Medicine team. This full-time, day shift role offers an excellent opportunity to make a meaningful impact while enjoying a consistent schedule—no travel, weekends, or holidays.

In this role, you’ll provide essential mental health service coordination to individuals with serious mental health diagnoses, supporting their recovery and promoting stability in areas such as relationships, housing, and employment. Service Coordination at UPMC Chautauqua is rooted in recovery-oriented principles and guided by our mission, vision, and values.

Why UPMC Chautauqua

• Stable day shift schedule with no weekends or holidays
• Meaningful work supporting individuals on their recovery journey
• Collaborative, mission-driven team environment
• Opportunity to grow within a respected healthcare system

Applicants will be placed in the appropriate level of the career ladder based on education, experience, and leader discretion.

• Bachelors Degree in a Human Services field such as Social Work, Psychology or Counseling required. Other fields of study may be considered with coursework of at least 12 credits in Human Services. If you have a Bachelors Degree in an "other" field of study, you must upload transcripts with the 12 credits in Human Services to be considered.

Provides mental health service coordination, according to the level of need, to a population of individuals with a serious mental health diagnosis. The primary function of Service Coordination is to provide professional assessment, service planning, service coordination, referral, and re-evaluation services required for a safe and healthy community life which is manifested through stability in relationships, housing, and employment. This is done in accordance with the Agency's vision, mission, and values, and emerging mental health Recovery Principles. This position provides an essential recovery orientation.

Responsibilities

• Provides professional coordination of mental health services according to the individual's level of need and works as a member of a treatment/service team, often taking the lead role to provide advocacy, and using considerable discretion and independent judgment in order to promote individuals' mental health recovery. Develops relationships with the individual, their family, and other important people in their life.
• Assesses individual and family strengths and needs in a collaborative method. Develops an assessment based on strengths and needs. Promotes service planning efforts which result in developing, documenting, and implementing a comprehensive service plan driven by the individual utilizing all agreed upon strengths and needs. Completes assessments, service plans, and other required documentation utilizing collaborative documentation with the individual according to regulations. Convenes and facilitates interdisciplinary service planning meetings to include all relevant and appropriate natural and professional supports Ensures individuals needs are met. Assists individual and family to identify, link, access and coordinate such resources. Provides linkages to both internal and external resources. Provides culturally competent services with consideration for the individual's racial, religious, gender, sexual orientation, age and ethnic background and identification. Investigates new resources and communicates to involved parties prospective resources as a liaison on behalf of the individual being served. Maintains an up-to-date catalog of available community resources, including location, eligibility requirements and program alternatives. Advocates for and with the individual being served to ensure responsiveness from natural, community, generic and specialized services/supports. Advocacy includes providing information, removing barriers, creating options and resolving problems.
• Attends training programs as provided through the State, County and Agency to assure that the incumbent is up to date on new approaches, best practices and recovery-oriented services. Maintains regular contact with individuals during hospitalizations and transitions of care. Maintains an accurate and timely record of Service Coordination activity. Records individuals being served and collateral contacts. Updates forms as needed. Reviews charts for compliance with regulations. All Service Coordinators are required to participate in the On-Call Service per department guidelines.

Bachelors Degree in a Human Services field such as Social Work, Psychology or Counseling required.

Other fields of study may be considered with coursework of at least 12 credits in Human Services.

One-year related experience preferred. Prior experience working in community settings preferred.

Safe driving record required.

Licensure, Certifications, and Clearances

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Driver's License

UPMC is an Equal Opportunity Employer/Disability/Veteran