Service Coordinator/Human Services (Luzerne)

Alleghenies United Cerebral Palsy; Wilkes-Barre (Luzerne County); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Starting rate 21/hr

Flexible schedule

No on-call

Agency PTO 15 days

PTO 18 days

Paid training

Mileage reimbursement

Company equipment

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Job summary

Alleghenies United Cerebral Palsy is hiring a Service Coordinator to develop and update individualized service plans with clients and their support teams. The role involves coordinating paid providers and community resources to ensure needs are met and services are compliant.

You will travel within PA and work in a hybrid/remote setup, requiring reliable internet and local travel as needed. A related degree and several years of case management experience are required.

Qualifications

• Bachelor's degree in a related field.
• At least three years of professional case management experience for people with physical disabilities.
• Three years of experience working with individuals with Autism.
• Knowledge of Medicaid Waiver programs, LTSS, and HCBS is strongly preferred.

Responsibilities

• Develop, update, and manage individualized service plans (ISPs) with clients and teams.
• Regularly update ISPs to reflect changes in life and support needs.
• Coordinate and monitor services with paid providers and community resources to ensure proper implementation.
• Maintain open communication with support teams to address concerns promptly.
• Ensure compliance with program regulations, documentation, timelines, and billing.

Skills

Case management for disabilities

Autism experience

Medicaid/HCBS knowledge

Education

Bachelor's degree in Social Work/Education/Human Services

Job description

Launch Your Career - Not Just Another Job

Do you have a 4-year degree and want real-world experience that actually builds your future?

Are you looking for genuine work/life balance instead of burnout?

Would tuition reimbursement after just 1 year of employment help you reach your goals?

How does a true Monday–Friday schedule with 15 Agency Paid Days Off (including 11 holidays 4 Self care days) off sound?

Qualifications

Education and Experience:

• Bachelor's degree in Social Work, Psychology, Education, Human Services, or a related field.
• At least three (2) years of professional experience in case management for people with physical disabilities.
• Three (2) years of experience working with individuals with Autism

• Knowledge of Medicaid Waiver programs, Long-Term Services and Supports (LTSS), and Home and Community-Based Services (HCBS) strongly preferred.

What AUCP Offers You

Starting Hourly Rate: 21/hour, with the opportunity for performance-based increases.

Generous Benefits Package:

• Flexible Schedule
• No on-call
• 15 Agency Paid Days Off (including 11 holidays)
• 18 PTO Days
• Paid Training Period
• Mileage Reimbursement
• Company-Provided Equipment
• Tuition Reimbursement
• Medical Insurance
• Company Paid Dental Insurance
• Company Paid Vision Insurance
• Company-paid life insurance with the option of adding additional coverage for you and your family
• Up to 5% Match for 401(k)

Position Summary

As a Service Coordinator (SC) with Alleghenies United Cerebral Palsy (AUCP), you will work closely with individuals and their support teams to develop, update, and manage personalized service plans. Your goal is to ensure that each person receives the support they need to thrive-whether through paid providers or community resources. This is a client-centered role that requires strong communication, coordination, and compliance skills.

Work Location: Hybrid/Remote Position with the ability to complete visits in the community in PA. Must live in PA or be willing to travel to PA to complete home visits

Key Responsibilities

• Collaborate with clients and their teams to develop individualized service plans (ISP) based on personal goals and priorities.
• Regularly update service plans to reflect life changes and current support needs.
• Coordinate and monitor services with paid providers and community resources to ensure they are:
  • Meeting the individual's needs,
  • Authorized and used appropriately,
  • Implemented by knowledgeable staff following the plan.
• Maintain open communication with support teams to address concerns and updates promptly and effectively.
• Ensure all work complies with program regulations and AUCP standards, including documentation, timelines, and billing requirements.

• Travel within the assigned region to meet with participants in compliance with ISP.

Skills and Knowledge:

• Experience working with individuals with disabilities or special needs.
• Strong skills in assessment, planning, and participant-centered service delivery.
• Excellent organizational, communication, and documentation skills.
• Ability to work effectively as part of an interdisciplinary team.
• Familiarity with community support systems, housing resources, health care, and human services.

Work Environment

• Frequent exposure to outdoor elements and varying weather conditions.
• Occasional driving in poor weather conditions may be required.
• Noise levels are typically minimal to moderate.

Work Environment Requirements:
This is a hybrid position requiring both in-office and remote work. When working remotely, employees must maintain reliable high-speed internet access to ensure consistent connectivity for meetings, systems, and communication. Failure to maintain adequate internet service may impact the ability to perform essential job functions.

We also talked about addressing outside employment with new hires earlier in the hiring process. This will help us identify and prevent any potential conflicts of interest and ensure expectations are clear upon acceptance of employment.

Additionally, we confirmed that all newly hired employees must have reliable high-speed internet at home to ensure they can access required systems and perform their job duties effectively.

Join AUCP and make a meaningful difference in the lives of individuals while enjoying a supportive and flexible work environment.

Employment is contingent on the successful completion of the following clearances

• PA State Police Background Check (e-PATCH)
• Child Abuse Clearance
• FBI Background Check
• MA Fraud Check
• Social Security Verification
• DMV Check