Service Coordinator/Human Services (Elizabethtown - Dauphin)

Alleghenies United Cerebral Palsy; Elizabethtown (Lancaster County); Hybrid; USD 23,866 - 33,992; Full time

Benefits offered by this job

Flexible Schedule

Agency Paid Days Off

Paid Training Period

Medical Insurance

Tuition Reimbursement

Job summary

Alleghenies United Cerebral Palsy is hiring a Service Coordinator in Elizabethtown, PA. This role involves working closely with individuals with physical disabilities to develop, update, and manage personalized service plans while ensuring support from paid providers and community resources.

The position offers a hybrid work model, a starting hourly rate of $21, and varies benefits including flexible scheduling and medical insurance. Strong communication and coordination skills are required for effective service delivery.

Qualifications

• At least two years of professional experience in case management for people with physical disabilities.
• Two years of experience working with individuals with Autism.
• Knowledge of Medicaid Waiver programs and home-based services preferred.

Responsibilities

• Collaborate with clients to develop individualized service plans based on personal goals.
• Update service plans regularly to reflect life changes.
• Coordinate services with paid providers to meet individual needs.

Skills

Experience working with individuals with disabilities or special needs

Strong skills in assessment, planning, and participant-centered service delivery

Excellent organizational, communication, and documentation skills

Ability to work effectively as part of an interdisciplinary team

Familiarity with community support systems

Education

Bachelor's degree in Social Work, Psychology, Education, Human Services, or related field

Job description

Qualifications

Education and Experience:

• Bachelor's degree in Social Work, Psychology, Education, Human Services, or a related field.
• At least three (2) years of professional experience in case management for people with physical disabilities.
• Three (2) years of experience working with individuals with Autism.
• Knowledge of Medicaid Waiver programs, Long-Term Services and Supports (LTSS), and Home and Community-Based Services (HCBS) strongly preferred.

What AUCP Offers You

Starting Hourly Rate: 21/hr, with the opportunity for performance-based increases.

• Flexible Schedule
• No on-call
• Agency Paid Days Off (including holidays)
• PTO Days
• Paid Training Period
• Mileage Reimbursement
• Company-Provided Equipment
• Tuition Reimbursement
• Medical Insurance
• Company Paid Dental Insurance
• Company Paid Vision Insurance
• Company-paid life insurance with option for additional coverage for you and your family
• Up to 5% Match for 401(k)

Position Summary

As a Service Coordinator (SC) with Alleghenies United Cerebral Palsy (AUCP), you will work closely with individuals and their support teams to develop, update, and manage personalized service plans. Your goal is to ensure that each person receives the support they need to thrive—whether through paid providers or community resources. This is a client-centered role that requires strong communication, coordination, and compliance skills.

Work Location: Hybrid/Remote Position with the ability to complete visits in the community in PA. Must live in PA or be willing to travel to PA to complete home visits.

Key Responsibilities

• Collaborate with clients and their teams to develop individualized service plans (ISP) based on personal goals and priorities.
• Regularly update service plans to reflect life changes and current support needs.
• Coordinate and monitor services with paid providers and community resources to ensure they are:
  • Meeting the individual's needs,
  • Authorized and used appropriately,
  • Implemented by knowledgeable staff following the plan.
• Maintain open communication with support teams to address concerns and updates promptly and effectively.
• Ensure all work complies with program regulations and AUCP standards, including documentation, timelines, and billing requirements.
• Travel within the assigned region to meet with participants in compliance with ISP.

Skills and Knowledge

• Experience working with individuals with disabilities or special needs.
• Strong skills in assessment, planning, and participant-centered service delivery.
• Excellent organizational, communication, and documentation skills.
• Ability to work effectively as part of an interdisciplinary team.
• Familiarity with community support systems, housing resources, health care, and human services.

Work Environment

• Frequent exposure to outdoor elements and varying weather conditions.
• Occasional driving in poor weather conditions may be required.
• Noise levels are typically minimal to moderate.

Work Environment Requirements

Hybrid position requiring both in-office and remote work. When working remotely, employees must maintain reliable high-speed internet access to ensure consistent connectivity for meetings, systems, and communication. Failure to maintain adequate internet service may impact the ability to perform essential job functions.

Clearances and Requirements

• PA State Police Background Check (e-PATCH)
• Child Abuse Clearance
• FBI Background Check
• MA Fraud Check
• Social Security Verification
• DMV Check