Service Coordinator - Houston

Daikin-Applied; Houston (TX); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision insurance

401(k) with employer match

Paid time off

Job summary

Daikin Applied is seeking a Service Coordinator for the Houston District Service Office. This in-office role coordinates technician schedules, handles customer inquiries, and supports AP/AR and administrative duties to keep the service office running smoothly.

Responsibilities include scheduling, invoicing, warranty coordination, and maintaining project documentation. Strong MS Office skills and prior service industry experience are preferred. Competitive benefits apply for eligible employees.

Qualifications

• High school diploma or GED required; some college is a plus.
• 2+ years of related experience in mechanical/electrical/plumbing service or similar.
• Strong written and verbal communication and organizational skills.

Responsibilities

• Schedule and dispatch Commercial HVAC Technicians for jobs and startups.
• Handle customer inquiries and route technical questions to the right resource.
• Track technician time and attendance; perform invoicing and bill customers.
• Coordinate warranty administration and order parts; provide OSHA logs and paperwork.
• Assist new hires with onboarding paperwork and HR processes.

Skills

MS Office

Customer service

Communication

Organization

Education

High School Diploma or GED

Tools

Astea

Job description

Join the world's largest HVAC company!Daikin Applied is seeking a Service Coordinator for the Houston District Service Office. This role is responsible for customer service, coordination of technician schedules to fulfill service work, and administrative functions that support the efficient operation of a commercial HVAC service office.You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!Location: In office (North Houston area), full time.What you will do:Work with Operations team and District Manager in scheduling and dispatching of Commercial HVAC Technicians for jobs (startups/repairs, warranty, maintenance).Address customer inquiries and route questions of technical nature to the appropriate resource.Track time and attendance for Technicians.Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.Invoice and bill customers.Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received.Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.Coordinate warranty administration process.Order parts and tracks shipments.Enter and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.Maintain OSHA logs.Answer telephones and greets customers and maintains professional and courteous customer contact.Organize and coordinate inventory process.Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and responsible for sending to Human Resources on the new employee's first day of employment.Gather local prevailing wage rate and send hours worked by Technicians on applicable jobs to Human Resources.Provide initial notification of Workers Compensation claims to insurance carrier.Minimum Qualifications:High School Diploma or GED.2+ years of related experience, preferably in Mechanical, Electrical, Plumbing service field or comparable industry.Working knowledge of Microsoft Office Suite.Strong written and verbal communication skills.Strong organization, problem-solving, and customer service skills.Bachelor's degree may be considered in lieu of work experience.Experience with Astea or any other service tracking software preferred.Benefits - Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:Multiple medical insurance plan options + dental and vision insurance.401K retirement plan with employer match.Paid time off and company paid holidays.Paid sick time in accordance with the federal, state, and local law.Tuition Reimbursement after 6 months of continuous service.Work visa sponsorship is not available for this position.The typical hourly pay rate for this position ranges from $25 - $40 in Texas. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!