Service Coordinator - Houston Service Office - Commercial HVAC

Houston Dose; Houston (TX); On-site; USD 34,440 - 55,104; Full time

Benefits offered by this job

Multiple medical insurance plan options

401K retirement plan with employer match

Paid time off and company paid holidays

Paid sick time

Tuition Reimbursement after 6 months

Job summary

Daikin Applied, the world's largest HVAC company, is seeking a Service Coordinator for their Houston District Service Office. The role involves scheduling HVAC technicians, addressing customer inquiries, and supporting office operations. Ideal candidates have a High School diploma, 2+ years in service-related fields, and strong communication skills.

Benefits include health insurance, a 401K plan with employer match, paid time off, and tuition reimbursement. The position offers competitive pay ranging from $25 to $40 per hour, depending on experience.

Qualifications

• 2+ years of related experience, preferably in Mechanical, Electrical, Plumbing service field.
• Familiarity with service tracking software is a plus.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Schedule and dispatch HVAC Technicians for jobs.
• Address customer inquiries and maintain professional contact.
• Track technician time and attendance.

Skills

Strong written and verbal communication skills

Strong organization and problem-solving skills

Customer service skills

Working knowledge of Microsoft Office Suite

Education

High School Diploma or GED

Bachelor's degree may be considered in lieu of work experience

Tools

Astea or other service tracking software

Job description

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Daikin Applied is seeking a Service Coordinator for the Houston District Service Office. This role is responsible for customer service, coordination of technician schedules to fulfill service work, and administrative functions that support the efficient operation of a commercial HVAC service office.

You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: In office (North Houston area), full time.

What you will do

• Work with Operations team and District Manager in scheduling and dispatching of Commercial HVAC Technicians for jobs (startups/repairs, warranty, maintenance).
• Address customer inquiries and route questions of technical nature to the appropriate resource.
• Track time and attendance for Technicians.
• Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow‑up on jobs in progress/completed.
• Invoice and bill customers.
• Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received.
• Ensure timely close‑out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
• Coordinate warranty administration process.
• Order parts and tracks shipments.
• Enter and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.
• Maintain OSHA logs.
• Answer telephones and greets customers and maintains professional and courteous customer contact.
• Organize and coordinate inventory process.
• Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and responsible for sending to Human Resources on the new employee's first day of employment.
• Gather local prevailing wage rate and send hours worked by Technicians on applicable jobs to Human Resources.
• Provide initial notification of Workers Compensation claims to insurance carrier.

Minimum Qualifications

• High School Diploma or GED.
• 2+ years of related experience, preferably in Mechanical, Electrical, Plumbing service field or comparable industry.
• Working knowledge of Microsoft Office Suite.
• Strong written and verbal communication skills.
• Strong organization, problem-solving, and customer service skills.
• Bachelor's degree may be considered in lieu of work experience.
• Experience with Astea or any other service tracking software preferred.

Benefits

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Multiple medical insurance plan options + dental and vision insurance.
• 401K retirement plan with employer match.
• Paid time off and company paid holidays.
• Paid sick time in accordance with the federal, state, and local law.
• Tuition Reimbursement after 6 months of continuous service.

Work visa sponsorship is not available for this position.

The typical hourly pay rate for this position ranges from $25 - $40 in Texas. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!