Service Coordinator - Houston

Daikin Applied Americas Inc; Houston (TX); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Medical insurance options

401K with employer match

Paid time off and company holidays

Paid sick leave

Job summary

Daikin Applied Americas Inc in Houston is seeking a Service Coordinator to support the HVAC service office. You will coordinate technician schedules, handle customer inquiries, and manage administrative tasks that keep service operations efficient.

You will also process invoices, track time and attendance, organize paperwork, and support payroll and warranty processes to ensure timely service delivery and payment reconciliation.

Qualifications

• High School Diploma or GED.
• 2+ years of related experience, preferably in Mechanical, Electrical, Plumbing service field or comparable industry.
• Working knowledge of Microsoft Office Suite.
• Strong written and verbal communication skills.
• Strong organization, problem-solving, and customer service skills.
• Bachelor's degree may be considered in lieu of work experience.
• Experience with Astea or any other service tracking software preferred.

Responsibilities

• Schedule and dispatch HVAC Technicians for jobs (startups/repairs, warranty, maintenance).
• Address customer inquiries and route technical questions to the right resource.
• Track time and attendance for Technicians.
• Coordinate job startups and update customers on scheduling and progress.
• Invoice and bill customers; perform local AP/AR tasks.
• Ensure timely close-out on work orders and file all paperwork.
• Coordinate warranty administration and parts orders; track shipments.
• Enter and maintain data in the ERP system and OSHA logs.

Skills

Communication skills

Microsoft Office

Customer service

Organization

Problem solving

Education

High School Diploma or GED

Bachelor's degree consideration in lieu of work experience

Tools

Astea

Job description

Location

In office (North Houston area), full time.

What you will do

• Work with Operations team and District Manager in scheduling and dispatching of Commercial HVAC Technicians for jobs (startups/repairs, warranty, maintenance).
• Address customer inquiries and route questions of technical nature to the appropriate resource.
• Track time and attendance for Technicians.
• Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.
• Invoice and bill customers.
• Perform local office AP/AR functions.
• Follow up with customer to ensure that payment has been received.
• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
• Coordinate warranty administration process.
• Order parts and track shipments.
• Enter and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.
• Maintain OSHA logs.
• Answer telephones and greet customers and maintain professional and courteous customer contact.
• Organize and coordinate inventory process.
• Assist new hires in the completion of their new hire paperwork, complete employer required sections of forms (I-9) and be responsible for sending to Human Resources on the new employee's first day of employment.
• Gather local prevailing wage rate and send hours worked by Technicians on applicable jobs to Human Resources.
• Provide initial notification of Workers Compensation claims to insurance carrier.

Minimum Qualifications

• High School Diploma or GED.
• 2+ years of related experience, preferably in Mechanical, Electrical, Plumbing service field or comparable industry.
• Working knowledge of Microsoft Office Suite.
• Strong written and verbal communication skills.
• Strong organization, problem-solving, and customer service skills.
• Bachelor's degree may be considered in lieu of work experience.
• Experience with Astea or any other service tracking software preferred.

Benefits

• Multiple medical insurance plan options + dental and vision insurance.
• 401K retirement plan with employer match.
• Paid time off and company paid holidays.
• Paid sick time in accordance with the federal, state, and local law.
• Tuition Reimbursement after 6 months of continuous service.
• Work visa sponsorship is not available for this position.

Salary

The typical hourly pay rate for this position ranges from $25 - $40 in Texas.

Employment Conditions

Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.

Company Culture

Join the world's largest HVAC company! Daikin Applied is seeking a Service Coordinator for the Houston District Service Office. This role is responsible for customer service, coordination of technician schedules to fulfill service work, and administrative functions that support the efficient operation of a commercial HVAC service office. You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Daikin Applied offers more than a job. We’re part of a global technology powerhouse that uses Heating, Ventilation and Air Conditioning (HVAC) to transform the world. We’re innovators and leaders. Not only as a business, but as individuals. You see, we’re not just innovating on the outside. We’re innovating on the inside to unlock people's unlimited potential and bring out the diverse and groundbreaking ideas that will help us solve today's most pressing challenges. That's why Daikin offers more than a job. Here's where you'll be heard, be valued, belong – and be able to make your mark. Over the past several years, we’ve proudly welcomed several organizations into our family, each bringing unique strengths, deep expertise, and talented teams. As we continue to grow, these partners play a vital role in expanding our capabilities and shaping the future of our organization. Whichever Daikin Applied company you join, you’ll be part of a unified, supportive environment where you can make an impact and grow your career.