Service Coordinator - Heavy Equipment Support

HOLT Group; Little Elm (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Holt CAT in Little Elm, Texas is seeking a Customer Service Coordinator to schedule, direct, and monitor service work, ensuring a Legendary Customer Service outcome for our customers.

The role requires daily communication with customers, coordinators, and sales representatives regarding scheduling, quotes, repairs, and service history, while maintaining accurate data in DBS and related systems.

Qualifications

• Basic office practices and processes; proficient with Word/Excel/Outlook.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and maintain accuracy.

Responsibilities

• Schedule and direct service work to meet department goals.
• Communicate with customers, coordinators, and sales on scheduling, quotes, and repairs.
• Track service history and update customers with status and results.
• Prepare quotes in Part and Service Quoter (PSQ) and ensure proper documentation.

Skills

Phone systems

Microsoft Office

Customer service

Communication skills

Education

High School diploma

Tools

DBS

Service Link

MDS

SIS

Job description

Holt CAT in Little Elm, Texas is seeking a Customer Service Coordinator to schedule, direct, and monitor service work, ensuring a Legendary Customer Service outcome for our customers.

The role requires daily communication with customers, coordinators, and sales representatives regarding scheduling, quotes, repairs, and service history, while maintaining accurate data in DBS and related systems.