Field Maintenance Coordinator 1

HOLT CAT; San Antonio (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

HOLT CAT in San Antonio is seeking a Field Maintenance Coordinator to schedule and prioritize field service work for internal and external customers, ensuring timely, high-quality maintenance and legendary customer satisfaction.

The role requires strong organization, communication, and collaboration with sales, parts, service, and operations, plus proficiency with Microsoft Office and field systems.

Qualifications

• High school diploma or equivalent required.
• Up to one year of related work experience preferred.

Responsibilities

• Schedule and prioritize field maintenance work for internal and external customers.
• Act as liaison between sales, parts, service, and operations support.
• Review work orders and invoices for accuracy and timeliness.
• Ensure compliance with company policies and safety standards.
• Utilize department systems to schedule preventive maintenance and logistics.
• Maintain punctual attendance and professional communication.

Skills

Customer service

Communication skills

Organizational skills

Scheduling

Team collaboration

MS Office

Education

High school diploma or equivalent

Tools

Salesforce

Power BI

DBS

Job description

The Field Maintenance Coordinator is responsible for scheduling and prioritizing all maintenance work for both internal and external customers performed in the field service areas of responsibility for equipment maintenance service. This position has major responsibilities to ensure external and internal customer satisfaction.

The incumbent in this position is expected to model the following practices daily:

1. Demonstrate alignment with the company's mission and core business values;
2. Collaborate with key internal/external resources;
3. Participate in ongoing self-development.

Department: Machine Division (MAC)

Employment Type: Full Time

Location: San Antonio

Address: 5665 SE Loop 410, San Antonio, Texas, 78222

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Workplace type: Onsite

Essential Functions

Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, and demonstrates the alignment with our Vision, Values, and Mission

• Acts as the primary contact for internal and external customers as it pertains to field maintenance work orders and ensures we provide legendary customer service
• Collaborates to fulfill quotes for internal and external customers and review work orders/invoices for clients
• Acts as a liaison between sales, parts, service department, and operations support
• Assists in reporting field maintenance safety violations, environmental damages, and prompts compliance with company operating policies
• Opens, reviews, and supports to close work orders in a timely and accurate manner
• Effective use of departmental systems to accurately schedule preventive maintenance; includes ordering parts and logistics
• Requires regular and punctual employee attendance
• Works with a safety mindset and adheres to all applicable company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of heavy equipment/power systems operations and maintenance
• Excellent oral and written communication skills
• Exceptional organizational, time management, and multi-tasking skills
• Demonstrate reliable phone and people skills
• Ability to utilize computers including intermediate knowledge of Microsoft Office to include Excel, Word, and PowerPoint and other programs used by the department
• Ability to utilize DBS, CAT systems, Salesforce, Power Bi, and any upcoming software implementation
• Basic knowledge of DOT regulations and vehicle fleet management
• Ability to interact with courtesy and maintain a professional approach
• Critical thinking skills to use logic and reasoning to identify alternative solutions, conclusions, or approaches to problems

Requirements

Education and Experience:

• High school diploma or equivalent required
• Up to one year of work-related skill, knowledge, or experience is preferred

Supervisory Responsibilities:

• None

Travel:

• Up to 5% travel may be expected
• Occasional field visits

Physical Requirements:

• To perform this job successfully, an individual must be able to perform each job duty and responsibility at a high level; Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilities
• This position involves being in stationary positions; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role regularly communicates with team members and other departments, must be able to exchange accurate information in these situations
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• This role routinely uses standard office equipment such as computers, phones, monitors, and photocopiers
• Occasionally moves materials or equipment weighing up to 10 lbs.

Work Environment:

• This job is generally performed in a professional office environment, in environmentally controlled conditions
• Frequently works at fast pace with unscheduled interruptions

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

About HOLT CAT

HOLT CAT is the authorized Caterpillar heavy equipment and engine dealer for 118 counties in South, Central, North and East Texas. Established in 1933, HOLT sells, services and rents Cat equipment, engines, generators and trucks for construction, mining, industrial, petroleum and agricultural applications. HOLT sells Caterpillar used equipment worldwide and fabricates its own line of custom engineered products including land management products and water tankers. Additionally, HOLT is a dealer for Link-Belt Cranes, Trimble Heavy and Highway construction products and AccuGrade grade-control systems.

The Holt name has been associated with heavy equipment and Caterpillar for over 100 years. HOLT CAT owners, Peter J. Holt and Corinna Holt Richter are direct descendants of Benjamin Holt, who in 1904 developed the first successful track-type tractor which he named the "Caterpillar." HOLT CAT has come to be synonymous with quality, integrity and commitment to customer service.

The HOLT CAT team is committed to providing rock solid stability with superior products and services from The Red River to the Rio Grande.