Service Coordinator- Generator Division

Air Centers of Florida; Jacksonville (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Air Centers of Florida in Jacksonville, FL is seeking a Service Coordinator for the Generator Division to organize service work orders and coordinate field technicians. You will schedule daily routes, respond to service calls, and assist customers with their needs.

This role requires strong computer skills with MS Office and a practical mechanical mindset; you will monitor invoicing, support parts supply, and input service data into the company system.

Qualifications

• Associate degree or 2-3 years in customer service and/or logistics
• Proficiency with Microsoft Office applications
• Experience with field service or logistics is a plus

Responsibilities

• Schedule service technicians daily in an efficient manner
• Respond to incoming service related calls
• Assist external customers with their service needs
• Prepare quotations of all service related projects and follow up on a weekly basis
• Monitor all daily invoicing and work in progress (WIP) report
• Coordinate with parts department to ensure parts are on hand for service jobs
• Monitor and schedule periodic maintenance agreements
• Input service data in the company operating system

Skills

Microsoft Office

Customer service

Logistics coordination

Time management

Interpersonal communication

Technical aptitude

Education

Associate degree or 2-3 years experience

Tools

FieldServio

Windows OS

Job description

Job Description

JOB SUMMARY

The Service Coordinator is responsible for the coordination of service work orders for the Generator Department.

Essential Job Functions

• Schedule service technicians daily in an efficient manner
• Respond to incoming service related calls.
• Assist external customers with their service needs
• Prepare quotations of all service related projects and follow up on a weekly basis. Projects include emergency calls, scheduled service calls, and preventative maintenance agreements.
• Monitor all daily invoicing and work in progress (WIP) report on a daily basis
• Work closely with the parts department to make sure all parts are on hand for the technicians' service jobs
• Monitor and schedule all periodic maintenance agreements
• Input service data in business operating systems

Additional Job Functions

• May be required to support the other departments during special circumstances such as vacation coverage
• Assist parts dept by maintaining organization of parts and workflow in Jacksonville shop
• Assist with other parts dept duties, including but not limited to, warehouse tasks such as forklift operation, cleanliness of warehouse, putting away stock orders, loading and unloading truck shipments, & preparing shipment of parts via UPS

Required Experience

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES (including physical and work environment)

• Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e. Outlook, Word, Excel)
• Working knowledge of a Windows based business system or FieldServio is preferred
• Incorporate time management skills on a continuous basis
• Skilled in the areas of interpersonal communication, organization, accuracy, and professional verbal and written communication
• Basic mechanical and technical aptitude
• Must be able to handle high pressure situations and adapt well to changes in the market
• Working knowledge of Microsoft Office applications such as Excel, Word, Outlook and Internet Explorer as well as the ability to learn the Company's business operating system
• Ability to apply teamwork principles when working with Company personnel
• Work environment requires exposure to computer screen, typing/mouse usage, and extended periods of sedentary work.
• Ability to lift materials up to 25 pounds

MINIMUM JOB QUALIFICATIONS (education, Work Experience, Licenses/certifications)

• Associate degree, or 2 to 3 years of customer service and/or logistics experience (industrial experience preferred), or an equivalent combination of education and experience

Keyword: Service Coordinator- Generator Division