Service Coordinator (Power Generation Equipment, Dispatch, HVAC)

Mississippi Power Co; Georgia; Hybrid; USD 43,000 - 61,000; Full time

Job summary

PowerSecure, a Southern Company subsidiary, is seeking a Service coordinator to dispatch, plan, organize and monitor field service activities to ensure productive, safe operations in the Service Department.

You will coordinate workflow, respond to inquiries, analyze reports, and maintain strong relationships with customers and colleagues while upholding company standards.

Qualifications

• Basic knowledge of the Commercial / Industrial Generator service industry is desired but not required.
• Excellent customer support, follow up and service skills.
• Excellent verbal and written communication skills.
• Excellent listening and cognitive understanding skills.
• High attention to detail.
• Strong organizational skills.
• Proficient with Microsoft Outlook and Excel.
• Ability to learn/work within Company ERP System.
• Accurate data entry.
• Ability to interpret field-provided documents and service reports.
• Able to develop & maintain effective working relationships with customers and co-workers.
• Ability to work as a contributive member of a high-performing team.
• High School Graduate or GED
• 1-2 years of related experience is preferred but not required.

Responsibilities

• Dispatch field resources and assign preventive maintenance and service/repair work based on technician’s skill set and location.
• Coordinate workflow of all field service requests.
• Field phone calls and respond to internal and external emails.
• Analyze daily reports to determine status of open jobs.
• Open and review work orders to ensure timely completion of customer requests.
• Keep Supervisor up to date regarding current work in progress
• Work well in a team-oriented environment.
• Always maintain professional composure.
• Follow all company standards and procedures.
• Provide an excellent example of customer service on all levels for the company.

Skills

Customer service

Communication skills

Active listening

Attention to detail

Organizational skills

Data entry

ERP familiarity

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Outlook

Excel

Company ERP System

Job description

Description

Job Summary:

The position of Service coordinator is established to dispatch, plan, organize and monitor activities within the Service Department and to ensure the productive, efficient and safe activities of field services, as directed by the established Supervisor.

Minimum Qualifications:

• Basic knowledge and understanding of the Commercial / Industrial Generator service industry is desired but not required.
• Excellent customer support, follow up and service skills.
• Excellent verbal and written communication skills.
• Excellent listening and cognitive understanding skills.
• High attention to detail.
• Strong organizational skills.
• Proficient computer skills to include Microsoft Outlook and Excel.
• Ability to learn/work within Company ERP System.
• Accurate data entry.
• Ability to interpret field-provided documents and service reports.
• Able to develop & maintain effective working relationships with customers and co-workers.
• Ability to work as a contributive member of a high-performing team.
• High School Graduate or GED
• 1-2 years of related experience is preferred but not required.

Job Duties and Responsibilities:

• Dispatch field resources and assign preventive maintenance and service/repair work based on technician’s skill set and location.
• Coordinate workflow of all field service requests.
• Field phone calls and respond to internal and external emails.
• Analyze daily reports to determine status of open jobs.
• Open and review work orders to ensure timely completion of customer requests.
• Keep Supervisor up to date regarding current work in progress
• Work well in a team-oriented environment.
• Always maintain professional composure.
• Follow all company standards and procedures.
• Provide an excellent example of customer service on all levels for the company.

Physical Demands and Work Environment:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; appropriate manual dexterity to handle, or feel objects, tools or controls: reach with hands and arms: climb stairs; balance; stoop, kneel, crouch or craw

The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

We provide a safe, functioning office environment. The performance of this position may occasionally require exposure to the warehouse area where certain areas of the warehouse require the use of personal protective equipment such as safety glasses and hard hats.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.

About Us (https://powersecure.com/about)

PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.

Join Our Power Team!

We invest in high-value and cost-effective benefits for our employees. Our benefits package includes:

• Medical, dental, vision and life insurance coverage
• Competitive pay and a matching 401 (k) plan
• Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)
• Flexible spending accounts/Health savings account
• Wellness Incentive Programs
• Employee Referral Program
• Tuition Reimbursement

PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. This position is not open to third-party recruiters.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Operating Company: PowerSecure