Service Coordinator for ISP & Billing Support

Hopetree-Family-Services-1; Salem (VA); Presencial; USD 48.000 - 52.000; Jornada completa

Descripción de la vacante

Hopetree-Family-Services-1 in Salem, VA is seeking a Service Coordinator to perform person-centered service-coordination duties, including ISP work, authorizations, and documentation follow-up. You will assist with admissions, transitions, and partner communications, with training to gain proficiency in WaMS and related systems.

The role includes cross-training in billing support, Medicaid renewals, and representative-payee reporting, plus collaboration with residential leadership to implement

Formación

• Ability to read, analyze, and interpret general business information and policies required.
• Ability to write reports and business correspondence; present information to groups.
• Must be able to maintain confidentiality and follow internal controls.

Responsabilidades

• Perform service-coordination activities under the direction of Senior Service Coordinator.
• Develop proficiency in WaMS, ISP requirements, Part V documentation, and related processes.
• Assist with preparation, entry, submission, tracking, and follow-up of authorizations and ISP/Part V documents.
• Support admissions, enrollment, transitions, discharge planning, trackers, records, and stakeholder follow-up.
• Participate in cross-training in enrollment, billing support, Medicaid renewals, and representative-payee reporting.
• Complete backup duties under guidance and ensure competency to cover absences or high workload.
• Use internal controls and confidentiality requirements when handling financial or benefits information.
• Collaborate with residential leadership to implement ISP goals and educate on ISP-related progress notes.
• Identify documentation gaps, escalate concerns, and assist with remediation.

Conocimientos

Service coordination

Documentation

Communication

Data entry

Timekeeping

Educación

Bachelor's degree in human services, social services, healthcare administration, business, or related field

Associate degree or equivalent combination of education and relevant experience

Herramientas

WaMS

ISPs

Part V documentation

HRIS timekeeping

Microsoft Word

Microsoft Excel

PowerPoint

Electronic Health Records

Descripción del empleo

Hopetree-Family-Services-1 in Salem, VA is seeking a Service Coordinator to perform person-centered service-coordination duties, including ISP work, authorizations, and documentation follow-up. You will assist with admissions, transitions, and partner communications, with training to gain proficiency in WaMS and related systems.

The role includes cross-training in billing support, Medicaid renewals, and representative-payee reporting, plus collaboration with residential leadership to implement