Service Coordination & ISP Specialist

HopeTree Family Services; Salem (VA); On-site; USD 48,000 - 52,000; Full time

Job summary

HopeTree Family Services in Salem, VA is seeking a Service Coordinator to perform person-centered service coordination, ISP-related work, and documentation follow-up. The role includes admissions and transitions, with partner communication and cross-training in billing and payee tasks.

Familiarity with WaMS and Part V is preferred and training will be provided. Bachelor's degree in a related field or equivalent experience is preferred.

Qualifications

• Bachelor's degree in human services or related field preferred.
• Experience with IDD services and residential supports preferred.
• Familiarity with WaMS, ISP requirements, and Part V documentation preferred.

Responsibilities

• Perform service-coordination activities under supervision of Senior Service Coordinator.
• Develop proficiency in WaMS, ISP requirements, and related processes.
• Assist with authorizations, ISP documentation, and tracking.
• Support admissions, enrollment, transitions, and discharge planning.
• Engage in cross-training for billing and representative-payee tasks.

Skills

Communication skills

Documentation

Analytical reading

Team coordination

Education

Bachelor's degree in human services

Associate degree or equivalent

Tools

WaMS

EHR systems

HRIS

Microsoft Word

Excel

PowerPoint

Job description

HopeTree Family Services in Salem, VA is seeking a Service Coordinator to perform person-centered service coordination, ISP-related work, and documentation follow-up. The role includes admissions and transitions, with partner communication and cross-training in billing and payee tasks.

Familiarity with WaMS and Part V is preferred and training will be provided. Bachelor's degree in a related field or equivalent experience is preferred.