Service Coordinator — Billing & ISP Support

HopeTree Family Services; Bon Air (AL); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

HopeTree Family Services in Alabama is seeking a Service Coordinator to perform person-centered service-coordination, including ISP-related work, authorizations, documentation follow-up, admissions and transitions, and partner communication. The role emphasizes collaboration with residential staff and requires strong documentation and cross-training in billing and payee tasks.

The position prefers a Bachelor's degree in human services or related field and experience with IDD supports;

Formación

• Bachelor's degree in human services, social services, healthcare administration, business, or related field preferred. An associate degree or equivalent combination may be considered.
• Experience supporting individuals with intellectual or developmental disabilities, residential services, case management, service coordination, benefits, healthcare administration, or related work preferred.
• Familiarity with WaMS, ISPs, Part V documentation, service authorizations, or comparable IDD systems preferred; training provided.

Responsabilidades

• Perform assigned service-coordination activities under the direction of the Senior Service Coordinator.
• Develop and maintain proficiency in WaMS, ISP requirements, Part V documentation, service authorizations, and related processes.
• Assist with preparation, entry, submission, tracking, and follow-up of authorizations and ISP/Part V documentation.
• Support admissions, enrollment, transitions, discharge planning, trackers, records, and stakeholder follow-up.
• Participate in structured cross-training in enrollment, billing support, patient pay, Medicaid renewals, representative-payee reporting, ABLE accounts, MES.
• Complete assigned backup duties under Senior Service Coordinator guidance and maintain competency to support absences, vacancies, or high workload.
• Use established procedures, internal controls, and confidentiality requirements when handling financial or benefits information.
• Collaborate with residential leadership and group-home staff to support implementation of each individual’s ISP; this position does not direct, supervise, discipline, schedule, or evaluate DSPs or residential staff.
• Provide education, technical assistance, and coaching regarding ISP goals and the relationship between services delivered and DSP progress notes.
• Review or sample assigned progress notes and other documentation to assess whether documentation addresses applicable ISP goals and objectives and supports services provided.
• Identify documentation gaps or inconsistencies, communicate them to the Senior Service Coordinator and appropriate residential leader, and assist with follow-up, training, or remediation.
• Escalate recurring, complex, or significant ISP implementation or documentation concerns through established channels.
• Carry out responsibilities in a professional, timely, effective, and efficient manner.

Conocimientos

WaMS familiarity

ISP requirements

Documentation and record-keeping

Communication and coordination

Educación

Bachelor's degree in human services or related field

Associate degree or equivalent experience

Herramientas

WaMS system

EHR systems

MS Word

MS Excel

MS PowerPoint

HRIS for timekeeping

Descripción del empleo

HopeTree Family Services in Alabama is seeking a Service Coordinator to perform person-centered service-coordination, including ISP-related work, authorizations, documentation follow-up, admissions and transitions, and partner communication. The role emphasizes collaboration with residential staff and requires strong documentation and cross-training in billing and payee tasks.

The position prefers a Bachelor's degree in human services or related field and experience with IDD supports;