Service Coordinator: Fire & Security – Scheduling & Ops Lead

MSS Solutions, LLC; Charlotte (NC); On-site; USD 40,000 - 50,000; Full time

Job summary

A fire and security solutions company in Charlotte, NC is seeking a Service Coordinator to manage customer service operations, including inbound calls, service dispatch, and documentation. Candidates should demonstrate proficiency in MS Office and have strong organizational skills. The position requires a background in customer service and relevant qualifications, including an associate degree in business or accounting. Join a dynamic team where effective communication and detailed attention are essential.

Qualifications

• Demonstrated proficiency in MS Office (Excel, Word, PowerPoint), SharePoint, and basic Windows environment.
• Knowledge of basic accounting and business principles.
• Ability to positively represent the company and communicate with others at varying technical levels.

Responsibilities

• Manage all inbound phone calls for customer service, complaints, invoice clarifications, updates, etc.
• Responsible for receiving, creating, and dispatching calls for service.
• Maintain an open line of communication between technicians, team leaders, and service managers.

Skills

Proficiency in MS Office (Excel, Word, PowerPoint)

Excellent written and verbal communication skills

Ability to lead and work with diverse teams

Strong organizational skills

Attention to detail and high sense of urgency

Education

Associates degree in business administration or accounting

Tools

Service Management software

Viewpoint Vista/WennSoft/Key2Act

Job description

A fire and security solutions company in Charlotte, NC is seeking a Service Coordinator to manage customer service operations, including inbound calls, service dispatch, and documentation. Candidates should demonstrate proficiency in MS Office and have strong organizational skills. The position requires a background in customer service and relevant qualifications, including an associate degree in business or accounting. Join a dynamic team where effective communication and detailed attention are essential.