Service Coordinator - Family Self Sufficiency

HACP; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Job summary

The Housing Authority of the City of Pittsburgh (HACP) is seeking a Resident Services Specialist to support the FSS & ROSS projects by carrying out RSS department activities, engaging with residents to identify needs, and connecting them with resources.

The role involves interviewing residents, developing case plans, coordinating with service providers, and tracking outcomes to help residents achieve financial self-sufficiency and homeownership opportunities.

Qualifications

• Bachelor's degree in Social Service, Criminal Justice, Human Services, or related field; minimum 2 years in a social service setting.
• Valid driver's license and be insurable under the Authority's plan.
• Must complete NAN McKay FSS testing and obtain required certification within one year of employment start date.

Responsibilities

• Recruit individuals and families for RSS programs to meet department goals.
• Interview residents in person, by phone, or during home visits to assess needs.
• Develop case plans for clients individually, as a family, or in groups.
• Assist residents with financial literacy and homeownership resources.
• Coordinate with welfare groups and service providers to connect residents with services.
• Prepare reports and track resident progress and referrals.

Skills

Computer skills

MS Word

Excel

Google Suite

Education

Bachelor's degree in Social Services

Master's degree preferred

Job description

Summary

The primary purpose of this position is to support the FSS & ROSS project manager by carrying out the activities of the RSS department, engaging with and counseling residents to determine the community's needs, and providing useful resources and services. The incumbent also maintains and develops working relationships with local welfare and service organizations. All activities must support the Housing Authority of the City of Pittsburgh ("HACP" or "Authority") mission, strategic goals, and objectives.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned.

• Ensures proper recruitment of individuals and families for RSS programs to achieve RSS department goals and objectives.

• Interviews residents in person, via telephone, or through home visits regarding personal and family adjustments, finances, employment, food, clothing, housing needs, and physical and mental impairments to determine the nature and degree of the problem.

• Secures and evaluates information concerning medical, psychological, and social factors to address barriers to residents obtaining economic self-sufficiency.

• Develops case plans with clients individually, as a family, or in small groups, and aids clients in mobilizing their inner capabilities and external resources to improve social functioning.

• Assists residents in determining their level of financial literacy and the steps needed to become self-sufficient, and determines family eligibility for homeownership counseling, housing resources, and future homeownership opportunities.

• Assists residents in modifying attitudes and patterns of behavior by increasing understanding of self and personal problems.

• Networks and forms relationships with other housing professionals and service providers to remain informed of services and assistance available to HACP residents, and ensures others within HACP are aware of these options.

• Refers residents to appropriate supportive services, community agencies, and resources, and supports and encourages residents' efforts toward self-sufficiency.

• Partners with local welfare groups, community service organizations, and businesses to coordinate events and programs for the Authority's residents.

• Assists with networking and educational meetings and workshops, and the development of resident councils when appropriate.

• Assists with coordination of on-site events for residents.

• Reviews service plans and performs follow-up to determine the quality and quantity of service provided and the status of the resident's case.

• Compiles case notes and tracks participation and referrals; accesses and records resident and community resource information.

• Prepares correspondence and technical and status reports to keep management informed of RSS program progress.

• Monitors client RSS escrow account balances, audits accounts for interim and final withdrawals, and researches resident eligibility for escrow credit.

• Communicates problems to respective Property Managers to modify service offerings or address broader issues.

• Performs other duties as assigned.

Required Skills

This position requires the incumbent to exhibit the following behavioral skills:

• Must have strong computer skills (MS Word, Excel, and Google Suite) and must have the ability to learn other computer software programs as required by assigned tasks.

• Must receive a "Pass" rating on all trainings/examinations required for the employee (as identified by the HR Director, Director of Asset Management, or designee) within 6 months. If the employee does not receive a "Pass" rating on the first attempt, one additional attempt may be afforded. Failure to receive a "Pass" rating for any training may result in employment separation.

Education, Certifications, Licensing, and Experience

• Bachelor's degree in Social Service, Criminal Justice, Human Services, or a related field. Minimum of 2 years of experience in a social service setting, including facilitating services and developing case plans. Master's degree preferred. An equivalent combination of education and experience may be considered.

• Must possess a valid driver's license and be insurable under the Authority's plan.

• Must complete NAN McKay FSS testing and obtain required certification within one year of employment start date.

ADA and Other Requirements

Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.

Sedentary Work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working Conditions

Work is performed in indoor and outdoor office environments.

The Housing Authority of the City of Pittsburgh (HACP) provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.