Service Coordinator — Employee-Owned & Growth

Romanoff Group; Murfreesboro (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits (Medical)

Dental and Vision coverage

401(k) and Employee Stock Ownership

Job summary

The Romanoff Group is seeking a Service Coordinator to support the service department, field staff, and customers. The role focuses on communication, scheduling, documentation, and project coordination to ensure efficient service delivery.

Responsibilities include handling inquiries, dispatching technicians, updating records, and assisting with quotes and billing. This full-time position offers competitive wages, strong benefits, and opportunities for advancement.

Qualifications

• 1–2 years of administrative, dispatch, or service coordination experience in a trade or construction environment.
• Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook).
• Experience with service management or dispatch software is preferred.

Responsibilities

• Respond to all service inquiries—calls, emails, online requests in a timely manner.
• Schedule service appointments, dispatch technicians, and manage calendars.
• Maintain and update job records including contracts and service details.
• Coordinate with builders, homeowners, vendors and internal departments for job requirements.
• Assist with quotes, parts procurement, invoicing, and warranty filings.
• Assist with timesheet verification, payroll coordination, and technician performance tracking.
• Manage receivables and forward builder invoices as needed.
• Maintain filing systems for customer and vendor records.
• Prepare cost estimates and billing for service and small contract jobs; track P&L.

Skills

Administrative experience

Dispatch experience

Service coordination

Microsoft Office Suite

Education

High school diploma or GED

Tools

MS Office Suite

Job description

The Romanoff Group is seeking a Service Coordinator to support the service department, field staff, and customers. The role focuses on communication, scheduling, documentation, and project coordination to ensure efficient service delivery.

Responsibilities include handling inquiries, dispatching technicians, updating records, and assisting with quotes and billing. This full-time position offers competitive wages, strong benefits, and opportunities for advancement.