HVAC Service Coordinator — Employee-Owned & Growth

Romanoff Group; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Top Workplace award

Competitive wage

Excellent benefits: Health/HSA/Vision/

Life/STD/LTD/Accident and Critical Ill

401(k) and Company Paid Life Insurance

Employee Stock Ownership Plan

Training and Support

Paid Time Off and Holidays

Advancement Opportunities

Paid Apprenticeship and Educational Re

Job summary

The Romanoff Group is seeking an HVAC Service Coordinator to support service department operations, scheduling, documentation, and project coordination. This role ensures smooth communication between field staff and customers, contributing to efficient service delivery.

Work hours: Monday–Friday, 7:00am–4:00pm, with flexibility as jobs may change. Competitive wages and a comprehensive benefits package are provided, along with employee ownership and advancement opportunities.

Qualifications

• High school diploma or GED required.
• 1–2 years of administrative, dispatch, or service coordination experience in a trade or construction environment.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Preferred: experience using service management or dispatch software.
• Preferred: familiarity with local permitting and inspection processes.
• Preferred: knowledge of commercial or residential construction.

Responsibilities

• Respond to all service inquiries—calls, emails, online requests, and vendor portals in a professional and timely manner.
• Schedule service appointments, dispatch technicians, and manage multiple service calendars and on-call rotations.
• Maintain and update job records, including job cost entry, customer setup, contracts, and service details.
• Coordinate with builders, homeowners, vendors, and internal departments to align on job requirements, permitting, inspections, and project logistics.
• Support service technicians and project staff with quotes, parts procurement, invoicing, warranty filings, and job packets.
• Assist with timesheet verification, payroll coordination, and technician performance tracking.
• Manage receivables, ensure timely collections, and forward builder-responsible invoices as needed.
• Maintain organized electronic and paper filing systems for customer and vendor records.
• Prepare cost estimates and billing for service and small contract jobs; track project P&L and assist in weekly reporting.
• Additional duties as assigned.

Skills

Administrative coordination

Scheduling

Customer service

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

The Romanoff Group is seeking an HVAC Service Coordinator to support service department operations, scheduling, documentation, and project coordination. This role ensures smooth communication between field staff and customers, contributing to efficient service delivery.

Work hours: Monday–Friday, 7:00am–4:00pm, with flexibility as jobs may change. Competitive wages and a comprehensive benefits package are provided, along with employee ownership and advancement opportunities.